Requisition ID:  1031660

The opportunity

We are looking for driven and ambitious payroll implementation professionals who are keen to develop a challenging and stimulating career. As an Implementation Manager you will play a critical role in onboarding new clients to EY’s Payroll Operate solution in the UK. Find out more about our EY Payroll Operate – managed payroll services in 159 countries designed to transform your payroll function and create a distinctive employee experience via one compliance, process and technology platform.

 

This is an exciting role in our fast-growing UK Payroll Operate team. Payroll is a strategic growth driver for EY and therefore has senior leadership interest and support. Our payroll hubs are Newcastle, Manchester, Belfast and London, however for the right candidate this role can be based anywhere in the UK. You will be responsible for delivery of high quality and timely implementations for new clients.

 

Your key responsibilities

 

• Interacting with clients to understand their Payroll needs and develop requirements to ensure that the implementations are completed on time and to the highest quality
• Establish the plan and manage delivery of the client implementation project to ensure target dates are met
• Co-ordinating data migration, parallel and first live runs with the client and the relevant internal teams
• Accurately documenting proposed payroll functionality and draft client procedures
• Working with the service delivery team to ensure smooth handover to the business-as-usual team
• Developing and advising on bespoke financial reports, such as general ledger reports
• Understanding of and complying with Quality and Risk requirements for professional service firms
• Supporting and developing more junior members of the team
• Preparing fee and budget details
• Identify, manage, resolve, and mitigate key risks and issues impacting the client delivery, and acting as a point of escalation when needed

 

Skills and attributes for success

 

We are looking for individuals with core expertise and proven experience in Payroll Implementation of UK clients, and who can work alongside global teams. The key skills required for this role include:

 

• Solid UK Payroll technical knowledge
• Strong stakeholder management skills and a desire to take on responsibility
• Demonstrable project management and time management skills – balancing multiple priorities by considering importance, level of urgency and other dependencies

• Assertive and proactive approach to the delivery and implementation of client engagements
• Aptitude for effectively networking within large organisations and build strong relationships with individuals and clients to deliver exceptional service
• Ability to utilise research effectively, to explain complex subjects in a clear manner, to problem solve and to develop bespoke client solutions

 

To qualify for the role, you must have:

 

• Significant relevant hands-on UK Payroll knowledge
• Payroll qualifications e.g., Chartered Institute of Payroll Professionals (CIPP) (preferred)
• Experience of payroll implementations in a high-volume business
• Expertise in understanding payroll compliance, rules, and legislations
• Knowledge and hands on experience in Statutory payments/deductions and Pension contributions and their management
• Thorough understanding of upstream and downstream processes that impact Payroll
• Good understanding of payroll compliance including AE, RTI, Apprenticeship Levy
• A high level of accuracy and attention to detail
• Good workload management skills and an ability to work to deadlines
• iTrent experience preferred, but not essential

 

What working at EY offers

 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

 

About EY

 

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Join us in building a better working world.

 

Apply now.

Tax

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

Working on the Global Payroll team, you will be working with like minded professionals fully focused on excellent client service and delivery. You will be working not only with clients but the wider global PwC network on the delivery of global domestic payrolls, monitoring our performance and being the central point of contact for our network teams and our clients.

 

Who are we looking for?

Experienced, highly motivated professionals with strong analytic and organisational skills. The candidate will be client facing and must have strong written and verbal communication skills. They will need to be driven and be passionate about providing a high level of service.

The role will involve dealing with a variety of clients and their queries around global processing of payroll. Working with the team to manage a global mailbox, dealing with a range of queries from our clients that are often urgent, so ability to work under pressure is a must. Liaising with our global network and technology team to ensure global payrolls are processed accurately and our technology is enhanced appropriately.  Leading client meetings on a monthly basis to run through their global payroll KPIs, enhancement requests to our technology and any queries they may have.

The ideal candidate will have a proactive, curious and innovative mindset who can help to grow and develop this fast expanding part of the business.

 

About the role 

Successful applicants will be responsible for their own client portfolio and managing the day to day activities of their client’s global payroll processes. Reporting into the payroll manager duties will include:

• Ensure day to day and ad hoc queries in our global payroll mailbox are responded to in a timely and appropriate manner
• Delivering solutions to issues raised by our network and clients, taking full ownership and liaising with your peers including the Technology team to ensure resolution of the issue.
• Preparation and initial review of deliverables, where required.
• Work with the PwC global network to ensure timely delivery of all information required to support set up and operation of multi-territory services, flagging any issues to the Operations lead.
• Lead relationship and calls with clients to review performance of the contract, update on delivery of service, progress of any out of scope services and agree processes to onboard new locations and changes to existing payrolls.
• Lead smaller client implementations with minimal Manager involvement
• Participate in new payroll opportunities and RFPs.
• Become proficient in the use of the Global Payroll Platform (GPP) including new entity set up
• Lead training and provide demos to clients/the network on use of GPP
• Manage and train junior team members
• Liaison with our GPP Team based in Mauritius including; weekly calls to feedback on issues encountered, working together to develop solutions for our clients and future enhancements to GPP

 

Other Duties/expectations

Be a key member of the team to ensuring all deadlines are met within the agreed SLAs

• A proactive approach, open to change and developing new ways of working
• Work as part of a team
• Build and maintain relationships with clients and our global network
• Timely, efficient communication should be a priority
• Involvement in BD projects and proposals
• Ensure best practice is at the forefront and excellent client satisfaction is achieved
• Providing support to peers and management

 

Essential skills and experience

• Minimum 3 years background experience in a payroll function
• Experience of working in a client facing environment
• Excellent end to end payroll knowledge
• Preferably CIPP qualified
• Strong Google Suite skills
• Experience of working in a client facing environment

 

Aptitudes/attributes

• Excellent written and verbal communication
• Able to manage time and work under pressure to tight deadlines
• Able to manage the demands of numerous tasks
• Able to work on own initiative and within a team environment
• Self-motivated and able to motivate others
• Diplomatic when faced with issues
• Attention to detail

 

What is in it for you?

• This is a fast paced, challenging environment which can provide you with a rewarding and stimulating career. You will work with well known, global clients and receive both technical and softer skills training to assist with your continual personal and professional development

Tax

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

A career in our Global Mobility Services Expatriate Compliance practice, within People and Organisation Consulting services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.Our team helps multinational companies design and implement international assignments and manage overall risk and associated costs. You’ll be focusing on compliance issues related to immigration, employment tax, government regulations, traveller expenses and mobility policies.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm’s code of ethics and business conduct.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply

The Deal

We want all of our people to feel empowered to be the best that they can be, which is why we have ‘The Deal’.

Find out more about our firmwide Employee Value Proposition: https://www.pwc.co.uk/careers/about-us/the-new-deal.html

Diversity

uing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity