The short version ⏳
Where: UK 🇬🇧

What: Customer onboarding, support, customer relationships, etc.

Why: We believe great onboarding and support are just as important as great technology. Helping our customers get a good start at Pento and worry less about payroll is a crucial part of what we offer, and great onboarding and support is a big part of this.

The role ✨
We’re looking for someone who’s organised and good with people, who cares about the customer’s experience as much as they care about getting their work done.

As you’d be our payroll expert, you have previous experience within an accounting/payroll advisor role.

You will be at the front row, talking to our new and existing customers. Alongside Connie Mills Michelle Nygaard and Catharrin Ponnudurai you will ensure they get the best out of Pento.

This is a great opportunity if you deeply believe providing a great customer experience is the most important goal for a company.

What will you be doing? 💼
Your number one priority will be to make sure our customers are satisfied by providing amazing, personal customer support;
You will onboard new customers to the Pento platform as well as be the first point of contact for existing customers;
You will work closely together with our sales team, to make sure the transition from contract signed 📝 to first payroll paid 💰 is effortless;
You will learn from customer’s feedback and continuously improve the onboarding process;
You will answer all questions they might have either via Intercom, phone or email (did we leave out anything?);
If there is a question you can’t immediately answer, which might need to be further investigated, you will consistently ensure customers are kept informed of progress at each stage. You might not have all the answers (yet), but you are a champion for consistent communication;
You will provide the product team with customer feedback so we can continue to build the best payroll product the world has ever seen 😍

Who are we looking for? 👀

You have experience as an accountant or payroll executive;
You are a proficient English speaker;
You might have experience with onboarding or support/success from another SaaS company;
Your (written and verbal) grammar is impeccable – our standards are sky high!
You are a multitasker, good at managing your time and prioritising – nothing puts you in a good mood as much as completing your to-do-list;
You like to explore and use new tech to optimise your workflow, and are happy to try out new things;
You are hungry to learn. You know you don’t know it all, and do what you can to help yourself and your teammates be better every day;
You work well with lots of questions and few answers. We’re a startup trying to do something no one else has done before, which means we’re dealing with a lot of questions and what-ifs.
About us 👋
At Pento we’re building a better, faster, and more modern way for companies to run and automate payroll. We’re looking for a Customer Success Representative to help us build great relationships with our customers, and provide them with world-class onboarding and support.

We’ve raised a $2.8m seed investment from some of Europe’s best investors, and we’re now looking for new teammates to join our growing team — that’s where you come in!

What is Pento? 🤔
We’re a technology company, not an accountancy, payroll bureau, or similar. We build beautiful payroll software that automates all manual workflows and we usually help companies cut 50-80% off the time they spend on payroll. That means no spreadsheets, no manual bank transfers, no e-mails, and no manual work. We’ve built an easy-to-use software product, that does all of this automatically. Our customers usually run payroll internally, but rely on us to give them world-class payroll support in case they have any questions – that’s where you come in!

You can see a quick video by our co-founder and CEO, Jonas, here:

What can you expect? 🧧
Competitive salary, depending on experience;
An employee equity option plan so you can benefit from our success;
The opportunity to join an early stage tech company, and join us on an incredible journey of growth 🎉
Unlimited holiday entitlement;
Remote working and flexibility – as long as the work gets done!
Our team 💚
You can learn more about what we are all about here:

Life at Pento

We’re a remote-first company and a diverse group of people. We believe in inclusiveness and are committed to building a team as diverse as the people we create our product for, representing a variety of backgrounds, perspectives, and skills.

We welcome applications for everyone – regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

We don’t believe hiring is a tick boxing exercise, so if you feel you don’t match the job description 100%, but would still be a great fit for the role, please get in touch!

Answer the Call! Help support employers!
BrightPay is looking for experienced payroll professionals to join our Payroll Support Team.

We have a fantastic opportunity for customer orientated, payroll professionals to join our Payroll Support Team at an exciting time for BrightPay. If you are looking for a payroll opportunity where you can really make a difference, we have the role for you.

The Role

Our Payroll Support Team guide and advise our customers, predominantly SMEs, across the UK and Ireland in processing their payroll. Our friendly, established team are at the core of our business and have helped us reach customer satisfaction levels of almost 99%.

It has never been a more interesting time to work in payroll. Join a team where you can make a real difference in supporting small and local businesses.

Key Duties:

  • Acting as the first point of contact in supporting customers over the phone and via email.
  • Providing help and answers to customers’ payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
  • Guiding customers through our software, enabling them to use the software effectively.
  • Testing our software to ensure bug free software is released.
  • Keeping abreast of trends and changes in payroll and employment legislative areas.
  • To support, guide and assist other team members in resolving customer queries.

The Person

This is an exciting opportunity to join a very fast paced team as our business continues to grow. The role will suit a dynamic, payroll professional who enjoys working as part of a team, who has a strong customer focus and buckets of motivation.

Ideally, the successful candidate will have:

  • Up-to-date payroll experience
  • Payroll or accounts qualification would be a distinct advantage
  • Strong communication skills, particularly phone and listening skills
  • Customer orientated, eager to go the extra mile to assist customers
  • Excellent phone manner with ability to engage and build rapport with customers
  • Ability to work under pressure and in a changing environment
  • Strong IT proficiency
  • Positive attitude with a can-do approach

Working for BrightPay

Training: full training is provided on payroll legislation and on our software, continuous support is available including educational assistance
Culture: Focus on teamwork with strong core business values in a vibrant, ever-changing environment
This is a full time, permanent position with a competitive starting salary and benefits (requests for

a four-day week will be considered).

Working Remotely

The successful candidate will work remotely from home.

Additional Homeworking Requirements

·         A quiet workspace

·         High-speed internet service (10 megabits download and 3 megabit upload) from a reliable provider

Interviews

Interviews will be conducted virtually.

 

JGA HR Recruitment

HR and Payroll SaaS Enterprise Sales Manager

  • £70K to £100K (£140K to £200K+ OTE)
  • Remote Working Opportunity

A new HR / Payroll SaaS Enterprise sales manager opportunity has arisen working for an exciting SaaS (software-as-a-service) web-based HR solutions provider.

This role will involve enterprise selling directly to HR and Payroll Directors a highly customisable HR SaaS solution to both UK and Global businesses 

Our client is currently experiencing an amazing period of growth and therefore this is an opportunity to sell a hugely successful HR and Payroll related solution to new enterprise (1000+ employee) customers in a role that offers generous and uncapped commissions.

So if you have a proven track record of selling similar solutions coupled with an understanding of the HRIS market then this could be the HR SaaS Enterprise sales manager opportunity you have been searching for!  In return, you will be offered the opportunity to be an integral part of a small but rapidly growing tech company that is revolutionising the way businesses work.

To be considered you must be able to demonstrate proven experience in developing and selling new business from end to end.  Ideally, this experience will have been gained selling similar HR or Payroll SaaS products to 1000+ employee organisations.

Apply now by sending your CV to us ASAP to be considered.

JGA Recruitment Group Ltd. (“We”) are committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). This statement together with our privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.