Job title: Education Operations Coordinator (fixed term for 12 months)

Department: Education Services

Reports to: Education Project Executive

Date: February 2025

 

Responsible for:

The post holder will be responsible for providing accurate coordinator support to the Education Services team. This coordination must be executed efficiently and to strict deadlines. Liaison with other members of the Education Services team is key to ensure all deadlines are met and tasks are executed to a high and professional standard. The role forms part of the whole Education Services structure and during busy periods it is expected that support is provided to the overall priority tasks.

Job context:

The IPPE offer a range of education services including qualifications up to level 7. The Education Services team lead the operational coordination for these qualifications and the post holder will be responsible for ensuring the Education Services team have the administrative support needed to coordinate these qualifications and support our students. Promoting excellent customer service to the IPPE customers and business departments.

Major responsibilities:

• Timetable management and scheduling
• Student progress tracking
• Coordination of teaching and assessing resources
• Assessment facilitation
• Online learning management platform administration
• Database administration
• Support with learner communications via email and telephone
• Coordination of various meetings including minute taking, agenda building, sending invites
• Support the Education Services Team in the following:
  • Achieving the overall departmental strategy
  • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy and data retention policies are adhered to.
  • Other ad hoc administrative duties required to support the team

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of IPPE’s portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

Person Specification:

Potential candidates for this post will need to demonstrate the following:

• Data entry experience and intermediate levels of IT literacy
• Ability to meet deadlines whilst maintaining a high standard
• Proactive approach to challenges
• Process driven
• Good oral and written communication skills
• Attention to detail
• Flexibility and determination
• Self-motivated with a positive attitude
• Deliver customer service to best of their ability
• Previous experience in an educational environment desirable

Other activities

The post holder may be required from time to time to undertake other duties to assist the IPPE with its strategy objectives. This role also requires occasional travel, overnight stays, on call and weekend working.

 

Qualifications, skills, and experience

• Excellent knowledge of Microsoft office packages
• Excellent communication skills
• Time management skills

Our Values and Mission Statement

Our values of:

• Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities.

 

• Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

 

• Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment.

 

• Striving for excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues.

 

• Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

 

and our Mission Statement:

 

“Supporting and developing payroll and pension professionals through education, membership and recognition”.

 

These form part of the fabric of our organisation. The post holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions

Salary: £25,500 – £27,000 per annum gross

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, Solihull (Hybrid working on Tuesday and Friday)

Our People Perks

• Hybrid working
• Pension enrolment from first day of service
• Private Medical Insurance and Cash Plan Schemes provided
• Option to buy or sell annual leave days
• Employee Assistance Programme
• Mental Health Hub
• Benefits hub, discounts across a broad range of partners
• 1 paid volunteer day per year to give something back to the community
• Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 3 March 2025.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.