Global Payroll, Spanish Speaking – Associate Role Full Time

  • PWC

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

PwC’s Global Payroll Platform implementation team is responsible for transitioning new clients onto our payroll technology platform. They are looking for a candidate who will be a highly motivated professional with strong analytical and organisational skills. They will be client facing.Our Global Payroll Platform provides a real time view of payroll workflow, tasks and status, interfaces to HRS, finance and other systems – inputs and outputs, generates consolidated and multi-lingual payroll reports and payslips, provides a consistent experience for payroll and finance teams and employees, irrespective of location.They will be working directly with clients and in-country payroll teams to understand the requirements from both sides and bringing this together against deadlines and project plans in a timely fashion. The individual needs to be fluent in Spanish and be keen to get involved with cloud based technology implementations.

Who are we looking for?

Highly motivated professionals with strong analytic and organisational skills. A strong aptitude towards technology is required. They will need to be driven and be passionate about providing a high level of service and have a right first time approach.

The role will involve working with PwC in country teams around the world, clients, and development teams. Being fluent in Spanish would be a key advantage.

The ideal candidate will have a proactive, curious and innovative mindset who can help to grow and develop this fast expanding part of the business.

About the role 

Successful applicants will be responsible for working with new clients across multiple territories to onboard their payrolls to the Global Payroll Platform.

  • Ensure day to day and ad hoc queries in our global payroll mailbox are responded to in a timely and appropriate manner
  • Delivering solutions to issues raised by our network and clients, taking full ownership and liaising with your peers including the Technology team based in Mauritius to ensure resolution of the issue.
  • Preparation and initial review of deliverables, where required.
  • Work with the PwC global network to ensure timely delivery of all information required to support set up and operation of multi-territory services, flagging any issues to the Global Payroll Implementation lead.
  • Lead relationship and calls with clients to review performance of the contract, update on delivery of service, progress of any out of scope services and agree processes to onboard new locations and changes to existing payrolls.
  • Lead smaller client implementations with minimal Manager involvement
  • Participate in new payroll opportunities and RFPs.
  • Become proficient in the use of the Global Payroll Platform (GPP) including new entity set up
  • Lead training and provide demos to clients/the network on use of GPP
  • Manage and train junior team members as well as our Service Delivery Centre
  • Liaison with our GPP Team based in Mauritius including; weekly calls to feedback on issues encountered, working together to develop solutions for our clients and future enhancements to GPP

Other Duties/expectations

Be a key member of the team to ensuring all deadlines are met within the agreed SLAs

  • A proactive approach, open to change and developing new ways of working
  • Work as part of a team
  • Build and maintain relationships with clients and our global network
  • Timely, efficient communication should be a priority
  • Involvement in BD projects and proposals
  • Ensure best practice is at the forefront and excellent client satisfaction is achieved
  • Providing support to peers and management

Essential skills and experience

  • Experience in a payroll function preferably from a global perspective
  • Experience of working in a client facing environment
  • Strong Google Suite skills
  • Strong language skills including English and Spanish
  • Technology and Cloud Based Technology Experience

Aptitudes/attributes

  • Excellent written and verbal communication
  • Flexible work ethic given the time difference between the UK and the global team we work with (i.e. you may be required to work outside of normal business hours from time to time)
  • Able to manage time and work under pressure to tight deadlines
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Self-motivated and able to motivate others
  • Diplomatic when faced with issues
  • Attention to detail

What is in it for you?

  • This is a fast paced, challenging environment which can provide you with a rewarding and stimulating career.
  • You will work with well known, global clients and receive both technical and softer skills training to assist with your continual personal and professional development.

Not the role for you?

Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for

The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal

‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you

We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support

If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.

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