Payroll Assistant Full Time

  • London Ambulance Service NHS Trust

  • London | £30,279 to £33,116 a year

Are you ready for a new challenge and a real opportunity to make a difference at the London Ambulance Service?

The LAS Payroll Team are looking for a Payroll Assistant who is open to new challenges with the ability to build strong relationships with Trust colleagues and managers. Your organisational skills and experience will allow you to support the existing management team working to payroll deadlines, whilst operating in a fast-paced environment. You will be working as part of a team ensuring that all London Ambulance staff are paid accurately and on time.

We are looking for a colleague who will embrace our values and are as passionate about Payroll as we are. Our ideal candidate will have experience of processing payrolls, monthly and weekly and dealing with all payroll related queries.

As well as having excellent communication, organisational and interpersonal skills, you will need to be flexible, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined deadlines. You should have a pleasant telephone manner and be able to deal with difficult calls if necessary.

Experience of using the ESR System and knowledge in NHS Payroll is essential and you will be expected to interpret the NHS Terms and Conditions and possess knowledge of statutory HMRC and Pension regulations. Basic Excel skills with knowledge of Web ADI are required, in addition to extensive knowledge regarding manual calculations of PAYE, NI, Pensions, and Student loans.


About us

This role is based at our Headquarters in London and is currently operating a combination of office based and home based working.

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


  • At the London Ambulance Service, each member of the Payroll Team is committed to demonstrating the Trust values in everything we do by;
  • Being Caring – kindness, positive, empathic and listening
  • Respect – equity, inclusive, understanding and appreciated
  • Team work – supportive, collaborative, professional and acting with integrity




  • 5 good GCSE passes including Maths and English or NVQ level 4 or relevant experience



  • Evidence of current relevant NHS (or equivalent) Payroll experience in a busy environment
  • Recent working experience of pension schemes
  • Significant knowledge of ESR and be able to use all aspects of the system in relation to maintaining, updating and input of data for pay, HR and absence


  • Recent experience of working with high workforce and payroll volumes



  • Thorough working knowledge and understanding of PAYE, NIC’s, OSP, OMP, SMP, SSP, SPP, SAP, Student Loan repayments and Tax Credits, and the associated statutory regulations and provisions
  • Current Payroll-related employment law and issues


  • A thorough awareness and understanding of current NHS pay, NHS T&Cs and pension issues



  • Excellent written, oral and presentational skills across varying levels of an organisation including face-to-face, via e-mail, over the telephone and in writing
  • Ability to multi-task under pressure working accurately and to constantly tight payroll deadlines
  • Ability to conduct Payroll business and communicate with tact and diplomacy often with staff and/or staff relatives in sensitive or distressing circumstances including face-to-face, via e-mail, over the telephone and in writing
  • Daily use of MS Office software, specifically Excel and Word where intermediate skills will need to be demonstrated in order to undertake required tasks
  • Highly numerate with the ability to interpret complex payroll data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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