Payroll Manager Full Time

  • NGA HR

To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to.


  • To QA payrolls prior to dispatch to clients
  • To QA offshore processes to ensure fit for purpose, effective and efficient
  • To work with onshore and offshore teams to ensure compliance of all checks, controls and processes
  • Ensures payroll delivered to SLA schedules
  •  Allocates staff resources to complete Payroll Services to Customers
  • Ensures all payroll procedures are documented and regularly updated
  •  Ensures all appropriate quality processes and procedures are adhered to
  • Ensures all payroll reconciliation’s are processed and agreed
  • Identifies and implements improvements to the processes and procedures of the business
  • Manages all resources to achieve the business objectives
  • Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract
  • Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible
  • Ensure Security of data is paramount and legislatively compliant
  • Provide Technical Support
  • Ensures system effectiveness and  product knowledge is in line with current statutory and legislative requirements
  • Fully utilize payroll system functionality to automate and bring efficiencies to the service
  • Recommends and agrees ways in which systems and procedures can be improved to enhance business
  • Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise
  • Customer Liaison
  • Manages projects with specific customers in order to establish their needs
  •  Documents and interprets data in order to develop documentation for use by the customer to standards
  • Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing
  • Provides information as requested by customers


  • Previous experience in payroll and managing a team
  • Experience of working in a customer service environment
  • Knowledge of various payroll systems would be advantageous
  • Experience of managing projects
  • CIPP qualification or equivalent would be desirable
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