Payroll Team Leader Full Time

  • NGA HR

The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

  • Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
  • Handles and tracks incoming calls, e-mails, faxes
  • Manages the escalation process
  • Handles / Creates tickets in HR Workspace
  • Categorizes and prioritizes queries, requests and issues
  •  Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
  • Responds to information or enquiry requests requiring a significant level of expertise:
  • Responds to complex HR and labour legislation questions
  • Analyses and solves client’s questions, problems and / or requests efficiently and effectively
  • Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

It would be good if you also have:

  • HR expertise (Personnel Administration, payroll, …)
  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
  • Good communicator and customer oriented – to be able to identify and understand the customer’s needs.
  • Results oriented – to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
  • Teamwork – to be able to work with colleagues to achieve targets and objectives
  • Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
  • Maintains effective performance under pressure
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