Senior Policy Liaison Officer Full Time This position has been filled

  • The Chartered Institute of Payroll Professionals

Role Specification

Job Title: Senior policy liaison officer

Reports To: Associate director of policy

Date: September 2019


The Role

A rewarding role working for the industry’s leading representative body supporting the professional development of CIPP members, students and tutors. The successful candidate will be responsible for ensuring members are kept up to date using different mediums including the CIPP website, social media, articles and webcasts.

The successful candidate will also be responsible for ensuring that information is communicated both internally and externally in respect of the work of the policy team. As the role is a senior position, it is expected that the post holder will prioritise their own workload with minimum supervision.


Principal Accountabilities

This role will be the primary source of news updates relating to payroll, pensions and reward, publishing daily news items, producing monthly webcasts, regular industry related articles and collation of payroll: need to know.

The role will also require the successful candidate to attend policy consultation forums and deliver presentations on payroll related topics.

The jobholder will be required to offer support to other members of the policy and research team from time to time.


Specific responsibilities

• Responsible for the production and / or proofing for accuracy of the following communications:

–  Articles that the policy team produces for Professional in Payroll, Pensions and Reward, and external mediums

– Conference presentations to external customers such as payroll user groups

– Updating of information for the website, e.g. Payroll: need to know

– Updating of information held by the policy team for internal use

– Creation of surveys for the policy team using an electronic survey tool

– Compilation and reporting the analysis of survey results

• Full production of News On Line

• Social media postings

• Undertaking research on current operational issues within the payroll and pensions profession

• Production of webcasts

• Any other duties reasonably requested by the associate director of policy.


Behavioural competencies required

• Strong team player with excellent organisational and time management skills

• Excellent quality oral and written communication skills and an understanding of when and how to communicate

• Resourceful and dynamic; able to adapt to change and thrive in a demanding environment and with different technologies

• Meticulous attention to detail with excellent research and analytical skills. This role requires extensive reading and absorption of information which can then be relayed authoritatively in both written and oral communication

• Commercial awareness and the ability to pre-empt problems and identify solutions when problems do arise

• Pro-active and motivated

• Energy, enthusiasm, discretion, and diplomacy

• Sensitivity and the ability to listen to several views, particularly at consultation meetings, but to hold to an agreed course of action, will also help success in the role.


Technical competencies required

• Extensive payroll knowledge enabling the ability to monitor legislation for content changes to the payroll profession. Pensions experience would be an advantage but not essential

• Confident delivering presentations to audiences

• Ability to write communication pieces on payroll related topics for various publications and periodicals

• Excellent computer skills, a knowledge of Microsoft Office and internet search tools along with the ability to learn new applications as required.


Knowledge, skills and experience

• Recent and substantial payroll management delivery experience is essential; pensions experience would also be useful

• CIPP, or equivalent, qualified to Foundation Degree or level 5 diploma in payroll, pensions or reward

• Customer service experience

• High quality oral and written communication skills

• An ability to liaise with key people, whether interested internal parties or external suppliers

• The ability to deal accurately with day-to-day important and often urgent details, whilst not losing sight of the overall job purpose

• Drive, determination and resilience

• Excellent levels of IT literacy

• Common sense and a good sense of humour.


Terms and Conditions

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 25 days annual leave per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Health Care and Cashback Schemes available

Location: Office-based, in Solihull, home working would be considered.


Recruitment Process

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it, and email to by no later than 23 August 2019.


The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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