We’ve got an exciting opportunity for someone looking to develop a career in Payroll here at AB Agri, part of the ABF group (FTSE100).

We’re looking for a Payroll Assistant to join our growing team; helping provide accurate and timely payroll service to the AB Agri community of businesses and several other ABF group businesses too.

Working on a breadth of payroll activities you’ll have the chance to develop and refine the skills of a payroll professional. You’ll have a varied and pacey workload, working on everything from maternity & sickness calculation to system upgrade testing and ad hoc reporting.

You’ll have previous experience working in payroll or a relevant qualification (e.g. CIPP, Pearson Edexcel/BTEC ) and have a keen eye for detail; meeting strict deadlines in an organised way whilst maintaining a positive, can-do attitude. Demonstrable experience using MS Office, Word and Excel is essential for the role.

We offer a competitive salary and holiday entitlement, with a host of benefits including an excellent matched pension scheme and discounts in the Nation’s favourite high street retailers.

If this sounds like your ideal next role, we’d love to hear from you!

To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to.


  • To QA payrolls prior to dispatch to clients
  • To QA offshore processes to ensure fit for purpose, effective and efficient
  • To work with onshore and offshore teams to ensure compliance of all checks, controls and processes
  • Ensures payroll delivered to SLA schedules
  •  Allocates staff resources to complete Payroll Services to Customers
  • Ensures all payroll procedures are documented and regularly updated
  •  Ensures all appropriate quality processes and procedures are adhered to
  • Ensures all payroll reconciliation’s are processed and agreed
  • Identifies and implements improvements to the processes and procedures of the business
  • Manages all resources to achieve the business objectives
  • Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract
  • Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible
  • Ensure Security of data is paramount and legislatively compliant
  • Provide Technical Support
  • Ensures system effectiveness and  product knowledge is in line with current statutory and legislative requirements
  • Fully utilize payroll system functionality to automate and bring efficiencies to the service
  • Recommends and agrees ways in which systems and procedures can be improved to enhance business
  • Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise
  • Customer Liaison
  • Manages projects with specific customers in order to establish their needs
  •  Documents and interprets data in order to develop documentation for use by the customer to standards
  • Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing
  • Provides information as requested by customers


  • Previous experience in payroll and managing a team
  • Experience of working in a customer service environment
  • Knowledge of various payroll systems would be advantageous
  • Experience of managing projects
  • CIPP qualification or equivalent would be desirable

The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

  • Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
  • Handles and tracks incoming calls, e-mails, faxes
  • Manages the escalation process
  • Handles / Creates tickets in HR Workspace
  • Categorizes and prioritizes queries, requests and issues
  •  Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
  • Responds to information or enquiry requests requiring a significant level of expertise:
  • Responds to complex HR and labour legislation questions
  • Analyses and solves client’s questions, problems and / or requests efficiently and effectively
  • Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

It would be good if you also have:

  • HR expertise (Personnel Administration, payroll, …)
  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
  • Good communicator and customer oriented – to be able to identify and understand the customer’s needs.
  • Results oriented – to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
  • Teamwork – to be able to work with colleagues to achieve targets and objectives
  • Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
  • Maintains effective performance under pressure