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Role Specification

Job Title: Customer Services Coordinator

Reports to: Membership manager

Date: July 2022

 

Job Purpose

The purpose of this role is to support the Business Development team in providing excellent customer service to our key accounts and new business partners with the ultimate goal of increasing membership, education and Payroll Assurance Scheme sales and retention.

Dimensions:

  • Promote sales across all Institute services through effective communication and customer service and is responsible for developing and maintaining new business opportunities
  • The job holder is responsible for maintaining and updating the customer and prospect database held within the organisation
  • The job holder will deal with customers of the Chartered Institute, including members, students, and corporate clients
  • The job holder plays a pivotal role in new business recruitment, engagement and retention through delivery of effective and efficient administration
  • Provide support to the membership manager to support the Institute’s growth objectives for the Payroll Assurance Scheme

Principal accountabilities:

  • Promote excellent customer service to all CIPP business departments through effective communications and attention to detail
  • The execution all communications for the Payroll Assurance Scheme and consultancy, including but not limited to:

– Creating and writing email and online communications

– Distribution of engagement and renewal communications

– Proofreading communications to ensure professionalism and consistency of message in line with communication and branding guidelines

– Updating templates and communications when information changes and ensuring all internal and external stakeholders are informed

  • To handle email enquiries received through the website, email and inbound phone calls, and respond accordingly in a timely manner; ensuring that they are logged correctly in the database
  • Maintain accurate client records, updating when necessary and using the CRM to ensure business continuity
  • Building and maintaining relationships with organisations for bulk memberships
  • All Payroll Assurance Scheme and consultancy administration from registration, through to renewals, raising invoices, payment collection (by online, cheque, credit card) and reconciliation (working with finance)
  • Raising and issue of purchase orders and invoices
  • To attend CIPP member and external events including acquisition and conversion of new members and key accounts
  • To participate as necessary in other tasks as required to assist the CIPP in its strategic objectives

 

This post holder will be required to travel and spend nights away from home to support events.

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

Job context:

  • The role is integral to the business development function within CIPP and future growth of the Institute and providing an excellent customer service to all customers

What drives the role?

  • The role is not stand alone, but is part of a ‘one team’ culture but the post holder must be able to organise their own workload to meet requirements of the business
  • Accuracy and attention to detail is essential to maintain the image of the Institute
  • As the role encompasses differing responsibilities, the post holder must organise their workload to meet the pace of requirements often working and delivering to concurrent and conflicting deadlines

Nature and Scope of Working Relationships

  • Integration with other business areas is key to successful working at the Institute – which requires a high degree of communication skills with peers and managers to be exhibited by the job holder
  • The job holder will work closely with and communicate with colleagues, managers, directors, members and all stakeholders
  • Key internal stakeholders:

– Directors
– Marketing team
– IT department
– Finance team
– Sales team

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Key skills, knowledge and attributes

  • Excellent organisational skills
  • Ability to work under pressure and achieve deadlines is essential
  • Attention to detail
  • Excellent written and verbal communication skills
  • Confident telephone manner
  • IT literate to a high standard
  • Committed to delivering excellent customer service
  • User familiarity with membership-based CRM systems is essential
  • Experience with email distribution software is useful but not essential

Terms and conditions

Salary TBC (depending on experience)

Working week 37 hours (full time)

Annual leave 25 days per annum (plus bank holidays)

Pension Group Personal Pension Scheme available

Healthcare Healthcare and cash plan schemes available

Our People Perks

✓ Hybrid working

✓ Pension enrolment from first day of service

✓ Private Medical Insurance and Cash Plan Schemes provided

✓ Option to buy or sell annual leave days

✓ Employee Assistance Programme

✓ Mental Health Hub

✓ Benefits hub, discounts across a broad range of partners

✓ Early Fridays, finish half an hour early every Friday

✓ Extra day off over the annual festive period

✓ 1 paid volunteer day per year to give something back to the community

✓ Plus many more

 

Recruitment process

Those who wish to be considered should submit a CV and a cover letter explaining why they are interested in the role and what they will bring to it, by email to [email protected] no later than 5 August 2022.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy),

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Title: Business Support Executive

Reports to: Business support manager

Date: April 2022

 

Job purpose

The purpose of this job is to assist the business support operations across all business areas.

The role reports to the Business support manager. The role requires working closely with staff across the CIPP and will involve regular liaison with all departments, external suppliers, subject matter experts and a range of external stakeholders.

 

Critical success factors

The business support executive will be experienced in the coordination of business operational support and will produce a high standard of administration.

The post holder will operate as part of a team and will confidently liaise with colleagues of all levels and external suppliers.

 

Principal accountabilities

  • Monitor and maintain Health & Safety compliance in-line with HSE regulations
  • Coordinate the application of Health and Safety policies within the organisation
  • Report to HSE adhering to RIDDOR guidelines in absence of Business support manager
  • Wellbeing and mental health ambassador
  • First point of contact for maintenance and facilities contractors, developing relationships, managing quotes, and obtaining relevant RAMS when required, including out of office support
  • Contract negotiation and budget control
  • Provide business support, coordination, and administration to all departments
  • Coordinate the facilities within Goldfinger House; and any other premises acquired by the CIPP, to ensure the office environment is safe and operational
  • Deputy ISO9001:2015 officer and coordinating compliance of the standard
  • Provide administrative support for the Risk Register; liaising with the relevant stakeholders to assess and prioritise levels of business risk and controls required
  • Responsible for driving forward the CIPP stance on Environmental sustainability
  • Provide administrative support to the DPO and Deputy DPO in all aspects of Data Protection to ensure the CIPP’s compliance with current regulations
  • Manage external suppliers in delivery for work packages
  • Manage external suppliers for stock and stationery requests
  • Accurately inputting and managing information in the CRM system
  • Front of house administration, servicing and booking internal meeting rooms when required
  • Execute a high-quality customer service for internal and external customers
  • Assist in mentoring within the team
  • General administration duties including but not limited to; post, photocopying, filing and archiving
  • To participate as necessary in other tasks as required

 

The above are to be carried out within budget constraints and to pre-defined timescales and quality standards.

 

What drives the role?

The post holder must be able to organise his/her own workload to meet the required business needs, managing their time for ad hoc support when required.

 

The post holder will work in line with policies and procedures set by the senior management and will operate within these boundaries. He/she will also operate within the scope of the accredited Quality Standards – ISO 9001.

 

Skills, knowledge and attributes

The post holder will need to have some experience of Health & safety practices, Wellbeing strategies, Facilities coordination, or Environmental change management.

 

The post holder will need to be IT literate to a good standard, which should include working knowledge of Microsoft Office packages and ideally CRM systems.

 

The post holder will need to have excellent organisational and coordination skills, sound communication skills and an ability to manage complete organisational projects. They must have good attention to detail and be able to meet deadlines.

 

The post holder will need to be organised, flexible, willing, proactive, tenacious, and professional.

 

They will:

  • Demonstrate a desire to take the business forward
  • Identify problems and find solutions
  • Be focussed and self-motivated
  • Communicate and engage effectively with all levels with the CIPP
  • Manage effectively with stakeholders and suppliers
  • Deliver excellent customer service
  • Provide high standard of administration
  • Be a team player but able to work independently
  • Be able to work to tight deadlines

 

Terms and Conditions:

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 25 days annual leave per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Healthcare and cash plan schemes available

Location: Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 6 May 2022.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Marketing Coordinator

Reports to: Marketing Executive

Date: April 2022

 

Job purpose

The purpose of this job is to support and develop the marketing activity for CIPP.

 

Dimensions

  • The job holder has a coordination role in directly delivering or supporting sales and marketing activities across all CIPP services through the full marketing mix.
  • Responsibility for timely and accurate direct marketing campaigns.
  • Dealing with internal and external suppliers of sales and marketing related services, including printers, designers, research agencies and suppliers of promotional goods.
  • The job holder plays a pivotal role in membership recruitment, engagement and retention through delivery of effective and efficient administration.

 

Principal Accountabilities

  • Coordinate online and offline marketing campaigns through conception, design, production and implementation to support our growth objectives.
  • To deputise on behalf of the Marketing Executive as and when required.
  • Provide excellent customer service internally to all business departments through effective communications and attention to detail.
  • To support the general brand positioning and awareness goals of the CIPP.
  • To work with other members of the marketing team, as well as peers in other departments, as necessary in line with the corporate goals of the CIPP.
  • To coordinate with the marketing executive and the events team with regard to the marketing requirements for specific events and conferences.
  • Assist the marketing, sales and business development teams by managing the marketing inbox and ensuring queries are dealt with in a timely manner.
  • To make website amends in a timely and accurate manner as and when needed.
  • To be responsible for updating external supplier online training course information as required.
  • To attend CIPP and external partner events as required.
  • To assist the marketing executive in creating compelling copy for social and email campaigns.
  • To create and manage a monthly content plan and post across all social media accounts as well as creating organic social media posts as required.
  • To assist the marketing executive with analysing and reporting campaign results on a monthly basis.
  • Assist the marketing executive and the marketing manager with the delivery of National Payroll Week to ensure a successful.
  • To work with the marketing executive and the business development executive to ensure third party campaigns are executed, tracked and reported to sponsors/advertisers.
  • Proofreading all copy, marketing and external communications.
  • Any other reasonable duties that are required.

 

This role may require some travel, overnight stays and weekend working.

 

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

 

Job Context

  • The role’s core focuses are support of revenue and brand growth by assisting in the delivery of the annual marketing plan.
  • The job holder will work closely t with colleagues in the marketing, sales and design to assist in the delivery of all marketing materials.
  • The requirement on the job holder is to represent the CIPP as a highly professional body.
  • The job holder will work within a tightly knit team, including the business development director, marketing manager, marketing executive, business development executive, creative manager, designer and sales team.

 

What drives the role?

  • This is a fast-paced role requiring self-starter skills, excellent time management and organisation.
  • Meeting planned deadlines are critical to the performance of this role, as is the ability to work with peers and more senior colleagues in other departments.
  • Attention to detail is of critical importance to maintain the image of the CIPP and ensure accuracy of all marketing materials.
  • Willing to learn and apply new skills.

 

Nature and Scope of Working Relationships

Working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. It is also necessary to build and maintain internal relationships throughout the business. Key internal stakeholders for this role include:

  • Business Development Director
  • Marketing Manager
  • Events Manager
  • Membership Manager
  • Education Manager
  • Marketing team
  • Design team
  • Sales team
  • Senior leadership team
  • Board directors
  • Internal staff

 

In addition:

  • The role is not standalone but is part of a ‘one team’ culture which requires sharing of ideas and willingness to support all business areas, to meet our corporate objectives.
  • The ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.
  • Hold self-starter skills, as well as the ability to think clearly under pressure. Accuracy and attention to detail is of utmost importance to maintain the image of the CIPP.
  • Be a highly motivated and creative individual and help to deliver the marketing plan credibly and successfully to new and potential members and employers, in order to build our membership.
  • Assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

 

Skills, knowledge and attributes

The post holder will need to be IT literate to a high standard, which should include an excellent working knowledge of all Microsoft Office packages, ideally with knowledge around social media channels and how this operates in a B2B environment.

 

The post holder will need to be confident in their written and verbal communication, and have sound organisational skills, as attention to detail is critical in this role. They must have a proactive, professional and friendly manner, and be flexible to work to deadlines often at short notice.

 

Ideally the post holder will also have:

  • A desire to learn about the CIPP in order to grow our membership base
  • An understanding of key marketing principles and processes in practice
  • Initiative to prioritise workload, as well as the workloads of others within the team
  • A willingness to learn and apply new skills

 

Terms and Conditions:

Salary TBC: (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 25 days annual leave per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Healthcare and cash plan schemes available

Location: Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 29 April 2022.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Payroll Advisory Officer
Department: Operations/Education
Reports to: Payroll Advisory Team Leader
Date: March 2022

The role
The purpose of this role is to promote excellence in the payroll and pensions profession, by not only being an enabler of legislation but to be part of a team that plays a key role with government departments. This role has a front-line advisory service requirement, advising members on technical issues of payroll, pensions, or reward in addition to proofing the technical material primarily used for training and qualification courses.

As part of the advisory team this role will work closely with Policy and Research Officers, in addition to the Policy Lead.

Person Specification
We are looking for a person who can demonstrate team working, with a positive attitude.

All eligible candidates must satisfy both the technical and non-technical criteria defined below and will be able to demonstrate these skills from their time working in a payroll, pensions, or reward role.

An excellent telephone manner is required as is excellent writing skills.

Specific responsibilities

Duties will often be shared between the payroll advisory officers as resource and or expertise permits. However, this role will be responsible for providing assistance to the subject matter experts by proofing all technical material. Other duties that will be shared include:

1.Operating and maintaining the CIPP’s technical advisory service.
2.Provide assistance to the technical author by proofing all technical material
3.Working with the Subject Matter Experts to respond, on behalf of the CIPP, to member’s issues. Preparing articles and Q&As based on these responses for inclusion in the Institute’s member magazine.
4.Undertaking research and or supporting research as requested on current operational issues within the payroll and pensions profession.
5.Supporting the Policy & Research Officers with statistical evidence obtained from the technical helpline.
6.Provide information as necessary to the Policy & Research Officer for inclusion on the CIPP website, in News Online and the Institute’s magazine.
7.Contribute to programme content for member and national forums, using statistical evidence.
8.Prepare and distribute reports pertaining to partner organisations, detailing queries received and the main topics, working in.
9.Prepare a statistical report, to include recommendations to support the Head of Operations manager report.
10.Facilitate, monitor and report on the CIPP’s online forums including Specialist Interest Groups, alerting the Policy & Research Officers and or Policy & Research Technical Lead of specific issues where appropriate.
11.Attend ad-hoc consultation and or Specialist Interest Group meetings where required.

Potential candidates for this post will need to demonstrate:

• Minimum of 3 years’ experience in a payroll and or pensions environment.
• Broad payroll knowledge across the areas covered in appendix 1. It is understood that the post holder will not always inherently possess this knowledge. A steep and continuous learning curve is part and parcel of this role due to the changing nature of the subject matter.
• Confidence in their ability to work with members.
• An enquiring mind and the self-motivation to seek out answers are vital.
• Enjoyment of detail involved in payroll and pensions administration, with reference to proof reading.
• Resilience.
• Sense of humour.
• Initiative.
• Flexibility.
• Top quality oral and written communication skills and an understanding of when and how to communicate.
• Attention to detail. This role requires extensive reading and absorption of information which can then be relayed authoritatively in both written and oral communication.
• Good levels of IT literacy.

Terms and Conditions:

Salary: TBC (depending on experience)
Working week: 37 hours
Annual leave: 25 days annual leave per annum (pro-rated)
Pension: Group Personal Pension Scheme available
Location: The role can be office based at the CIPP’s headquarters; Goldfinger House, Solihull, although currently trialling working from home until August 2022. Remote working will be considered.

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Monday 7 March 2022.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person
for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief,
race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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ROLE SPECIFICATION

Job title: Marketing Manager

Reports to: Business Development Director

Date: November 2021

 

Job purpose

 

The purpose of this job is to effectively, efficiently and successfully implement and deliver the marketing strategy, supporting the overall business strategy and objectives for the CIPP. This area of the business works to a very high level and at an extremely fast pace. The workloads will vary but will always provide new challenges. The Marketing Manager will be expected to be self-sufficient and undertake projects/tasks set by the Business Development Director. This role will generate a number of activities from a wide range of meetings. At all times this role must seize opportunities to maximise the opportunity to promote the profession and the CIPP’s services commercially.

 

Dimensions

 

  • The job holder plays a pivotal role in directly delivering sales across all Institute services through fully utilising all elements of the marketing mix
  • The active customer / prospect database managed by the marketing and membership team includes current and past customers / members, as well as a large prospect database of large corporate and SMEs. The job holder has responsibility for maintaining the database and ensuring relevant contacts are acquired and developed accordingly.
  • The job holder will deal with customers of the Chartered Institute, including members, students and corporate clients
  • The job holder deals with external suppliers of sales and marketing related services, including printers, suppliers of promotional goods, data providers and external media.

 

Principal accountabilities

 

  • To implement, in line with overall corporate strategy, the marketing and business development plan (incorporating direct sales, marketing planning and promotional activities) which delivers growth in revenue and customer base. Brand strength and awareness are also key goals within this development plan.
  • To raise the profile of the CIPP through planning and implementing effective PR and social media strategies which are in line and co-ordinated with the overall marketing, business development and organisational strategies and objectives in order to maintain and increase brand awareness, ultimately positioning the CIPP as the organisation to go to for a comment in payroll, pensions or reward. This will include, but is not restricted to:

o Involvement in various awareness weeks and days which may increase the CIPPs brand exposure for specific initiatives

o Planning, implementation and analysis of research which will generate interesting and newsworthy headlines

o Working with other departments to establish creative ideas for PR and social media campaigns linked with objectives

o Develop and maintain relationships with key press contacts as identified by the CIPP

▪ Research, identify and recommend key press contacts based on industry knowledge and understanding of the issues which interest their readership

o Producing nominations for the CIPP in relevant award categories which will increase the overall brand position of the CIPP and its products and services

  • Line management of the marketing executive, the sales executive, the business development executive and the creative manager, to ensure the successful delivery and implementation of the marketing and sales plans; as well as achievement of targets
  • To work closely with other managers within the organisation to deliver agreed revenues, customers, and other goals, requiring both the building of communication and understanding with peers, as well as the ability to schedule and plan in great detail so that the responsibilities of all parties to the plan are understood and agreed
  • To achieve revenues from promoting the Institute’s range of products and services using the full marketing mix
  • To identify new customers and new business opportunities
  • Creating and editing marketing copy that is accurate, well-researched and meets the Institute’s needs and deadlines
  • Ensure that the CIPP is compliant with relevant data protection legislation relating to marketing and sales
  • To develop, and implement, an effective internal communications plan within the CIPP
  • To deliver other business development or marketing related projects or ongoing operational issues as required for the role

 

This role requires frequent travel, overnight stays and occasional weekend working. The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

 

Job context

 

The role’s core focuses are support of revenue and brand growth and is integral to the membership and marketing function within the CIPP. The job holder will work closely with colleagues and delegates effectively within the team to deliver agreed process outcomes and will work within a tightly knit marketing and business development team.

 

Four employees report directly to the role. It is key that while the staff team have specific operational responsibilities, tasks, objectives and skills must be shared across the team to ensure cooperation of effort and flexibility of resource deployment. The job holder has a responsibility to develop and upskill team members within the marketing and sales team.

 

Revenue budgets and other targets will be set in discussion with the job holder and the board of directors, but the route to achievement is in the hands of the job holder. The requirement on the job holder is to represent the CIPP as a highly professional body.

 

What drives the role?

 

As the role encompasses differing responsibilities, the post holder organises his/her workload and pace of to meet the requirements of the role thus working to and delivering to all the concurrent and often conflicting deadlines. Meeting planned timescales and budgets is critical to the performance of this role, as is the ability to work with peers and more senior colleagues in other departments.

 

The role is not standalone but is part of a ‘one team’ culture which requires sharing of ideas and willingness to support all business areas. The aim is to enable the overall corporate objectives to be satisfied.

 

This is a fast paced role requiring self-starter skills, as well as the ability to think clearly under pressure. Accuracy and attention to detail is important to maintain the image of the Institute.

 

The job holder will be a highly motivated and creatively thinking individual who can understand the complex ‘sell’ of a profession, and help to deliver it credibly and successfully to new and potential members and employers.

 

Nature and scope of working relationships

 

The role reports into the Business Development Director and working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. Accurate communication in this position, as is the case with all team members, is vital as information needs to be correct to enable a successful service.

 

It is also necessary to build and maintain internal relationships throughout the business.

 

Key internal stakeholders for this role include:

  • Business development director
  • Marketing team
  • Design and creative team
  • Membership team
  • Sales department
  • Senior management team
  • Other managers within the business
  • Board directors
  • Suppliers and contractors
  • Internal staff

 

The post also requires the ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.

 

The post holder is required to assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

 

Particular challenge

 

The main challenge will be to achieve ambitious growth targets in a turbulent political landscape.

 

Skills, knowledge and attributes

 

The post holder will need to be IT literate to a high standard, which should include working knowledge of all Microsoft Office packages, marketing automation software and all relevant social media platforms.

 

The post holder will need to have sound communication and organisational skills and an ability to manage complete organisational projects. They must remain calm, proactive, professional, tolerant, flexible and be able to work to deadlines. The post holder must also be confident, have good attention to detail and a friendly telephone manner, in addition to:

 

  • A desire to take the business forward
  • Professional marketing qualification, preferably with the CIM
  • An understanding of key marketing principles and processes
  • Excellent written and verbal communication skills
  • User familiarity with membership based CRM systems (preferable but not essential) and marketing automation systems
  • The ability to work on own initiative and to prioritise own workload, as well as the workloads of others within the team
  • The ability to develop an enthusiastic and talented team
  • Attention to detail and accuracy
  • Ability to work to tight deadlines
  • Willing to learn and apply new skills

 

Terms and Conditions:

 

Salary TBC (depending on experience)

Working week 37 hour working week (full-time)

Annual leave 25 days annual leave per annum (plus bank holidays)

Pension Group Personal Pension Scheme available

Healthcare Healthcare and cash plan schemes available

Location Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 19 November 2021 (with interviews taking place w/c 29 November 2021).

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability

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ROLE SPECIFICATION

Job title: Education Services Administrator

Department: Education

Reports to: Education Services Team Leader

Date: November 2021

 

Responsible for:

The post holder will be responsible for providing accurate administrative support to the Education Services team. This administration must be executed efficiently and to a high professional standard.

 

Job context:

The CIPP offer a range of education services including qualifications up to level 7. The Education Services team lead the operational coordination for these qualifications and the post holder will be responsible for ensuring the Education Services team have the administrative support needed to coordinate these qualifications and support our students. Promoting excellent customer service to the CIPP customers and business departments.

 

Major responsibilities:

  • Accurately process student enrolments
  • Accurately process exam and re assessment bookings
  • Customer invoicing
  • Monitor a busy email inbox to prioritise and categorise correspondence
  • Provide telephone support to CIPP customers when required
  • Printing, packing and distribution of study material
  • Maintain open communication with the team to ensure efficiency
  • Follow relevant ISO 9001 processes to complete tasks
  • Support the Education Services Team in the following:
  • Achieving the overall departmental strategy
  • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy
  • Other ad hoc administrative duties required to support the team

 

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of the CIPP’s portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

 

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data entry experience and intermediate levels of IT literacy
  • Ability to meet deadlines whilst maintaining a high standard
  • Proactive approach to challenges
  • Process driven
  • Good oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Self-motivated with a positive attitude
  • Deliver customer service to best of their ability

 

Other activities:

The post holder may be required from time to time to undertake other duties to assist the CIPP with its strategy objectives. This role may also require occasional travel, overnight stays, and weekend working.

 

Qualifications, skills, and experience:

  • Confident knowledge of Microsoft office packages
  • Good communication skills
  • Accuracy skills

 

Terms and Conditions:

  • Salary TBC (depending on experience)
  • Working week 37 hour working week (full-time)
  • Annual leave 25 days annual leave per annum (plus bank holidays)
  • Pension: Group Personal Pension Scheme available
  • Healthcare: Health Care and Cash Plan Schemes available
  • Location: Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 21 November 2021.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Marketing Executive

Reports to: Marketing Manager

Date: August 2021

Job purpose

The purpose of this job is to support and develop the marketing activity of the Institute.

Dimensions

  • The job holder plays a pivotal role in directly delivering sales across all Institute services through the use of the full marketing mix
  • The job holder is responsible for maintaining and updating the prospect databases held within the organisation
  • The job holder will deal with customers of the Chartered Institute, including members, students and corporate clients
  • The job holder plays a pivotal role in membership recruitment, engagement and retention through delivery of effective and efficient administration

Principal accountabilities

  • Promote excellent customer service to all CIPP business departments through effective communications and attention to detail
  • To deputise on behalf of the Marketing Manager as and when required
  • Plan and co-ordinate marketing campaigns to support the Institute’s growth objectives, including:
    • Developing and maintaining the marketing timeline
    • Identifying relevant target audience for campaigns
    • Creating compelling copy for campaigns
    • Internal and external stakeholder management and co-ordination
    • Ensuring that all aspects of the marketing mix are utilised and integrated throughout campaigns; including social media and the website
    • Ensuring accurate and timely dispatch of campaigns
    • Reporting campaign success and measuring ROI
    • Build the prospect database through collection and verification of contact details for identified individuals and organisations we wish to target for
  • To create and manage successful PPC campaigns to match the CIPPs goals and objectives
    • Create campaigns in, but not limited to, Google Ads, LinkedIn Campaign Manager and Facebook Campaign Manager
    • Track and manage campaigns to ensure goals and ROI is being met
  • Use UTM and URL shorteners through Google Analytics to track campaigns successes
  • Manage the relationship with the SEO Agency, ensuring targets are given and met and that the CIPP continues to rank highly in search engine results
  • Ensure content on the CIPP website is up to date, engaging and accurate
    • Work with the Marketing Manager and Creative Manager with regards to web development
    • Ensure the Customer Experience on the website is positive
    • Keep track of high performing and low performing pages through Google Analytics and make necessary changes as and when needed
  • Manage conflicting priorities within the marketing team to ensure effective and efficient team working and services to the marketing team stakeholders
  • To attend CIPP member events and external events in a marketing capacity
  • Project manage National Payroll Week, working with other departments and members of the team, to ensure member and press engagement
    • Conduct relevant and timely market research
    • Co-ordinate the production and distribution of National Payroll Week promotional activities and packs
    • Plan and executive the marketing campaign for maximum exposure of National Payroll Week
  • To provide team leader support to the marketing team, to include but not limited to:
    • Delegation of tasks within the team as appropriate, utilising the skills of the team to the benefit of the business
    • Ensure all ISO 9001 processes for the marketing team are up to date
    • Ensure that team members are trained and able to follow the processes (relevant to the activities required) for consistency, continuity and contingency
    • 121s, performance reviews and management and appraisals
      • Setting and measuring personal objectives based on the departmental objectives
    • TOIL and annual leave requests ensuring that department cover is provided, particularly for times of high workload or company events
    • Report sickness absence of the team, ensuring that company processes are followed and records are up to date
    • To assist with recruitment of staff within the marketing team as necessary
  • To work with the Business Development Executive to ensure third party campaigns are executed, tracked and reported to sponsors/advertisers
  • To support the general brand positioning and awareness goals of the Institute
  • Produce reports of membership statistics, monthly marketing figures and any other reports to assist with company growth
  • Proof reading of all copy, marketing and external communications
  • Any other reasonable duties that are required

 

This role requires some travel, overnight stays and weekend working.

 

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

Job context

The role’s core focuses are support of revenue and brand growth and is integral to the marketing function within the CIPP.

The job holder will work closely with colleagues in the marketing, sales and design teams and delegate effectively within the team to deliver agreed process outcomes and will work within a tightly knit team at the CIPP.

The requirement on the job holder is to represent the CIPP as a highly professional body.

What drives the role?

As the role encompasses differing responsibilities, the post holder organises his/her workload and pace of to meet the requirements of the role thus working to and delivering to all the concurrent and often conflicting deadlines. Meeting planned timescales and budgets is critical to the performance of this role, as is the ability to work with peers and more senior colleagues in other departments.

The role is not standalone but is part of a ‘one team’ culture which requires sharing of ideas and willingness to support all business areas. The aim is to enable the overall corporate objectives to be satisfied.

This is a fast-paced role requiring self-starter skills, as well as the ability to think clearly under pressure. Accuracy and attention to detail is important to maintain the image of the Institute.

The job holder will be a highly motivated and creatively thinking individual who can understand the complex ‘sell’ of a profession and help to deliver it credibly and successfully to new and potential members and employers.

Nature and scope of working relationships

Working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. Accurate communication in this position, as is the case with all team members, is vital as information needs to be correct to enable a successful service.

 

It is also necessary to build and maintain internal relationships throughout the business. Key internal stakeholders for this role include:

  • Business Development Director
  • Marketing Manager
  • Events Manager
  • Membership Manager
  • Education Manager
  • Marketing team
  • Design team
  • Sales team
  • Senior Leadership team
  • Board directors
  • Internal staff

 

The post also requires the ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.

 

The post holder is required to assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality. While ensuring the CIPP’s targets are being met and increasing membership engagement, retention, and acquisition.

Skills, knowledge and attributes

The post holder will need to be IT literate to a high standard, which should include working knowledge of all Microsoft Office packages and Adobe Connect or similar package.

The post holder will need to have sound communication and organisational skills and an ability to manage complete organisational projects. They must remain calm, proactive, professional, tolerant, flexible and be able to work to deadlines. The post holder must also be confident, have good attention to detail and a friendly telephone manner.

 

  • Demonstrate a desire to take the business forward
  • A marketing qualification is desirable but not essential for the
  • Understanding of key marketing principles and processes in practice is essential
  • Excellent written and verbal communication skills
  • Working knowledge of Digital PPC campaign tools (Google Ads, LinkedIn and Facebook), Google Analytics and Google Tag Manager
  • User familiarity with membership based CRM systems is useful but not essential
  • The ability to work on own initiative and to prioritise own workload, as well as the workloads of others within the team
  • Attention to detail and accuracy are essential
  • Ability to work to tight deadlines
  • Willing to learn and apply new skills

Terms and Conditions:

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 25 days annual leave per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Healthcare and cash plan schemes available

Location: Office-based, in Solihull.

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Wednesday 25 August 2021.

 

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Business development executive

Department: Marketing and sales

Reports to: Marketing manager

Date: April 2021

 

Purpose of the role
The job holder has a major role in directly delivering sales across the Chartered lnstitute’s advertising and sponsorship products and services.

 

Critical success factors
The role’s core focus is on revenue and brand growth in line with our quality objectives to improve customer care and position the Institute as the authoritative knowledge for payroll and pensions in the UK.

Maintaining and developing existing relationships is critical to the role, as is development of new business which will be achieved through the job holder’s own environmental analysis and working with the wider Business Development team to identify and pursue new business opportunities.

This area of the business works to a very high level and at an extremely fast pace. The workloads will vary but will always provide new challenges. We are looking for a proactive individual with initiative, who can operate independently but also as part of a team. This role will generate a number of activities from a wide range of meetings. At all times this role must seize opportunities to maximise the opportunity to promote the profession and the CIPP’s services commercially.

 

The business development activity in these areas are part of a broader sales and marketing programme. Co-ordination of sponsorship packages once sold is absolutely essential to the success of this role, and therefore the job holder will need to work as part of the marketing, sales and events team, as well as the wider CIPP team to ensure client packages are fulfilled and effectively managed in order to present an integrated and highquality image to customers. As such evidence of excellent organisation skills will be necessary for the role.

 

Principal accountabilities

  • To achieve revenue targets relating to sponsorship opportunities within the CIPP as determined in discussion with the job holder and the Business Development Director, the route to achievement is in the hands of the job holder
  • Maintain, nurture and develop existing relationships with key accounts
  • Development of new business through active key account management is critical to the growth of the institute. This will be the responsibility of the job holder, working with peers and other staff who have active client relationships.
  • Identify and develop new business opportunities and act on those opportunities in a timely manner
  • Identify and develop campaign options and proposals based on current industry trends and market requirements
  • Ensure the timely and accurate updating of information pertinent to the successful delivery of sponsorship sales, including, but not limited to, media sales packs and the website
  • The job holder has responsibility for maintaining the database and ensuring relevant contacts acquired and developed accordingly to drive sales
  • To support the general brand positioning and awareness goals of the institute
  • Support the wider CIPP team by logging activities and attributes relating to sales calls, proposals and contracts in the relevant systems
  • Ensure the accurate and timely execution of sponsorship campaigns. This will require the Sponsorship co-ordinator to work closely with the marketing, sales, design and events teams plus other business areas as appropriate. It will also include liaison with the client post-sale to ensure that they meet their deadlines and contractual obligations
  • Provide relevant and timely information relating to sales conversions and income generated
  • Provide relevant and timely information relating to responses to proposals, campaigns and the CIPP in general
  • Provide relevant and timely information to clients relating to their campaigns, this could include but is not limited to, impressions, click through rates, webinar or event registrations
  • Assist in co-ordinating requirements for specific events and conferences and attend where required to promote the Institute and effectively manage the client relationships. You will be the main point of contact for clients at all CIPP events and therefore will be expected to travel within the UK to attend National Forums, National Payroll Week events, the Annual Conference and Graduation Ceremony, as well as other events where sponsorship has been sold
  • The requirement on the job holder is to represent the CIPP as a highly professional institute and to work towards the strategic objectives of the organisation
  • The job holder will work within the Business Development department which includes;
    o Marketing
    o Sales
    o Design
    o Membership
    o Events
    o Policy
    o Consultancy and the Payroll Assurance Scheme

 

Qualifications, knowledge and experience

  • Excellent written and verbal communication skills are essential
  • Knowledge of payroll and pensions industry is desirable but not essential, industry training will be provided to the successful candidate
  • Ability to learn quickly and be proactive in order to keep up to date on industry developments and identify sales opportunities
  • Campaign management skills, with excellent attention to detail
  • Broad experience of the marketing mix and metrics
  • Excellent organisational and customer service skills are essential
  • Experience of Microsoft packages essential

 

Skills

  • This is a fast paced role requiring self-starter skills – the business is out there, in a highly competitive environment
  • Decision making in terms of terms of relationships with customers is high, in line with the need to move quickly. However, the principles of such decision making will be agreed in advance with the line manager. The job holder is expected to use judgement and discretion in deciding if issues need to be referred to the Business development director as appropriate

 

Behavioral competencies required

  • The job holder will be a highly motivated and creatively thinking individual who can understand the complex ‘sell’ of a professional body and deliver it credibly and successfully to new and potential clients.
  • Accountability: takes ownership and attempts to resolve matters before involving others
  • Problem solving and decision-making: ability to anticipate problems, analyse situations, resolve issues and make high quality decisions, using a
  • logical and rational approach and considering the wider impact
  • Stakeholder management: to able to work with external stakeholders across relevant disciplines
  • Commercial acumen: ability to work with a flexible and solutions focused approach, with overall business goals in mind
  • Attention to detail, has an eye for detail and can also see the big picture
  • Pro-active: has an enquiring approach, can identify areas for efficiency and improvement and is committed to continuous development
  • Self-motivated: is driven, determined and able to work well independently and as part of a team

 

Other activities
The jobholder may be required from time to time to undertake other duties to assist the CIPP with its strategic objectives.

 

Terms and conditions
Salary: negotiable dependent on experience, including commission
Working week: 37 hour working week (full time)
Annual leave: 25 days annual leave per annum plus bank holidays
Pension: Group Personal Pension Scheme available
Healthcare: Healthcare and cash-plan schemes available
Location: office based in Solihull, some UK travel will be required for the role

Some benefits are non-contractual and the Company reserves the right to review benefits and withdraw benefits as appropriate from time to time.

 

Recruitment process
Those who wish to be considered should submit a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 14 May 2021 with interviews to take place week commencing 24 May.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: End Point Assessment Specialist (L3 Payroll Administrator)

Department: Education

Reports to: Education Manager

Date: January 2021

Purpose of Role

The purpose of this role is to implement the strategy and operations of the End Point Assessment Organisation (EPAO); ensuring that the EPAO operates consistently and effectively to meet all compliance, financial and resourcing requirements.

Critical Success Factors

The incumbent will be responsible for delivering an independent assessment service that meets the needs of the apprentices, their employers and teams delivering the appropriate standards. This role complements the Education strategy and operations.

The EPA Specialist will coordinate and manage Apprenticeship EPAs, recruiting and subsequently working with appointed assessors, external examiners, internal moderators, invigilators and both internal and external stakeholders. The role plans and organises the EPA, monitors and records evidence for compliance and supports apprentices, employers and EPAO staff to deliver an objective compliant and efficient EPA. The incumbent will be an education specialist, writing relevant exams and tests for the end point assessment, so a pragmatic knowledge and demonstrable experience of payroll above this level is also required.

We are looking for a proactive individual with initiative, who can operate independently but also as part of a team. They will provide outstanding leadership and management support to closeworking colleagues, offering direction, challenge and inspiration to the team by creating a

working environment which encourages teamwork and energy.

The successful candidate will preferably have the CIPP Diploma or Foundation Degree (though experienced candidates with a similar pedigree will be considered). A strong track record in delivering and driving best practice and continuous improvement in operational payroll teams, as well as driving internal and external customer service for the respective teams is essential.

Possessing and demonstrating a strong work ethos and a proactive and positive attitude towards problem resolution, the EPA Specialist will have experience of working with both subject matter experts and generalists who have little technical expertise. Experience within an education setting is also desirable as the successful person will be responsible for creating the assessments and mock test integral to the programme.

Principal Accountabilities

  • Compliance with External Quality Assurance (EQA) to ensure a fair, consistent and robust assessment across the apprenticeship standard and against other assessment organisations
  • Compliance with the Education and Skills Funding Agency’s (ESFA) requirements, policies and procedures ensuring an independent and compliant EPA.
  • Ensuring risks and actions are identified, logged, and addressed within a relevant timeframe not exceeding three months or the next EPA cohort, whichever is soonest.
  • Meeting all reporting and response deadlines required by the EPA process
  • Create a service which delivers and champions fair access, independent judgement, innovation and consistency through the EPAO policies, procedures and documentation developed for the EPA services, ensuring that these provide evidence to demonstrate compliance with the EPA plan, quality and value to the clients and end users.
  • Act as an ambassador for the organisation through the development and management of effective working relationships with external parties and stakeholders.
  • Build and manage strong working relationships across the department and organisation, up to Director level.
  • Lead by example, managing and motivating a team to deliver outstanding service, providing direction, support and challenge.
  • Ensure effective communication internally, within and across programme areas, including regular team meetings and forums to share information and ideas.
  • Enable a supportive culture to be maintained throughout the department through effective leadership and acting as a role model in demonstrating the CIPP’s values and desired behaviours

Tasks

  • Resource, maintain and keep updated an appropriate Assessment management system for all apprentices registered with the CIPP. Ensure that grades and feedback are collated, the EPA plan is completed, and the management system appropriately and accurately updated. Create the assessment and mock test pools of questions and scenarios and manage these accordingly.
  • Monitor the pipeline and plan the schedule of end point assessors, creating a coherent plan and contingency to ensure that there is sufficient capacity and resource to each EPA. Work with the Events team to secure appropriate venues where necessary.
  • Recruit and maintain a bank of end point assessors, moderators and external examiners who are currently and relevantly qualified and manage the assessments appropriately. The assessors should be able to conduct assessments and demonstrate evidence of their competencies.
  • Ensure the assessment staff maintain and enhance their skills in professional competency and assessment pedagogy by developing training and CPD to support mandatory training for the EPAO team.
  • Work with partnered apprenticeship training providers, employers and wider EPAO team, and stakeholders to inform registered apprentices of the route and requirements, providing mock assessments and guidance to support their journey to completion. This includes o Website information for employers and apprentices about the EPA o Induction pack for programme teams to use with apprentices and employers o Induction for the EPAO teams (internal moderator, invigilators, assessors, external examiner)
    • Induction for new tutors and programme team staff
    • Self-assessment checklists and toolkits for each element of the EPA
  • Collect and store all mandatory evidence for EPA staff and contributors including
    • Application, CV, and confirmation of professional competence/qualification o Evidence of training (e.g., safeguarding, equality and diversity, disclosure and barring checks, induction)
    • Attendance at mandatory training, induction, and EPA sessions
    • Submission of an annual CPD log demonstrating relevant professional and assessment training and skills have been maintained
    • Signed and dated contract for the delivery of EPA services
  • Lead the development of assessment materials for the EPA, working with independent assessors and the External Examiners using up-to-date experience of the working environment and best practice in assessment pedagogy to ensure relevance, currency and a consistent and high standard of competence confirmed through the EPA design. This includes:
    • Meeting the EPA plan and EQA requirement in design o Consulting with employers
    • Working with the independent assessors and external examiners on design and content
    • Creating a flexible design and/or options for contingency and to respond to the likely needs of apprentices requiring reasonable adjustments
    • Creating a marking and moderation scheme
    • Developing tools, advice, and guidance on conducting assessments, marking and making judgements for independent assessors during moderation
  • Lead the development of tools and products for apprentices, employers, and teaching teams to prepare the apprentice for the process, mode and experience of the EPA including.
    • Banks of examples and test questions o Advice on preparation for each element
    • Self-assessment and critiquing of work in preparation for the EPA assessment criteria
    • Shared experiences from apprentices
    • Guidance for employers on how to support their apprentice
    • Guidance for tutors on preparing apprentices to demonstrate the knowledge, skills, experience, and behaviours in the apprenticeship through the EPA
  • Test and validate all assessment materials and support documentation as appropriate for occupational competence assessment
  • Act as an advocate for EPA clients and end users, ensuring that materials are accessible and available for all, and contribute to developing confidence in the EPA and process.
  • Maintain an EPAO team that meets the professional competence, knowledge, skills, and experience required by the apprenticeship standard and assessment plan with sufficient capacity to meet the pipeline of current and future end point assessments.
  • Actively participate in national and regional professional and assessor networks with colleagues engaged in assessment activity, sharing learning and day-to-day experiences of assessment to improve innovation and embed good practice.
  • Manage the financial closure of each EPA by tracking the transfer of funding to the EPAO and ensuring the assessors and other supplier invoices are checked and paid promptly.
  • Ensure financial targets and other agreed targets are met across the department, to enable the CIPP to meet its overall targets.

Qualifications, Knowledge and Experience

  • Education specialist with experience of creating exams and tests for the end point assessment
  • CIPP Diploma or Foundation Degree (or qualification through experience)
  • Expertise and detailed knowledge of payroll processing and operations
  • Experience of implementing an end-to-end service for end-users to successfully complete their programmes, whilst engaging internal and external stakeholders throughout the journey
  • Knowledge and experience of the apprenticeship process and specifically of the end point assessments
  • Knowledge of developing relevant assessments which are conducted fairly, consistently, and objectively

Skills

  • Excellent oral and written communication skills
  • Highly developed team and people management skills to motivate others within and outside or their own department
  • Proven payroll processing skills, centred around providing a successful service delivery
  • Strong leadership skills in providing direction, support and challenge
  • Creating relevant tests and exams to satisfy relevant objectives

Behavioural Competencies Required

  • Accountability: takes ownership and attempts to resolve matters before involving others
  • Problem solving and decision-making: ability to anticipate problems, analyse situations, resolve issues and make high quality decisions, using a logical and rational approach and considering the wider impact
  • Stakeholder management: o able to work with external stakeholders across relevant disciplines  o able to work with subject matter experts and internal stakeholders
  • Leadership: ability to engage, motivate and inspire others at all levels within the CIPP and build a consensus and ownership for projects; engenders a team spirit across the department and wider
  • Commercial acumen: ability to work with a flexible and solutions focused approach, with overall business goals in mind
  • Attention to detail, has an eye for detail and can also see the big picture
  • Pro-active: has an enquiring approach, can identify areas for efficiency and improvement and is committed to continuous development
  • Self-motivated: is driven, determined and able to work well independently and as part of a team

Other activities

The jobholder may be required from time to time to undertake other duties to assist the CIPP with its strategic objectives.

Terms and Conditions:

Salary: TBC (depending on experience)
Working week: 37 hour working week (full-time)
Annual leave: 25 days annual leave per annum (plus bank and public holidays)
Pension: Group Personal Pension Scheme available
Healthcare: Healthcare and cash plan schemes available
Location: Office-based in Solihull

Recruitment Process:

Those who wish to be considered should submit a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than the end of 24 January 2021.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.