UK Senior Payroll Specialist Full Time

  • iiPay

Client: iiPay

Based in Cheltenham and Dallas Texas, iiPAY is a highly successful global payroll services business, providing fully managed payroll services to a wide range of international businesses. iiPAY is a high growth company, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.  iiPAY is looking for a UK Payroll Specialist who wants to be part of this rapidly expanding business, joining an experienced team of payroll specialists.

Role Overview

To own and deliver UK payrolls for a range of international businesses. Working closely with a group of clients to professionally deliver a quality payroll service. Working in collaboration with iiPAY’s payroll team based in the UK & US to service a wide range of global clients.

Key objectives of the role

The successful candidate requires experience, skills and a proven track record in the following areas:

Payroll delivery and service level management

Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients to meet or exceed the client deadlines. Escalating issues within client and iiPAY to meet and exceed agreed service level agreement.

Operational excellence

Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. Maintaining a high customer satisfaction rating.

Communication

Managing and maintaining clear and informative communications to clients, our partners, implementation team and client account managers.

Country legislation knowledge

Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.

Working closely with the implementations team to take-on new payrolls and clients.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

What we are looking for in you

An individual to be a Senior member of the team who has worked in a multi-client payroll environment, managing a diversity of payroll transactions.

Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements.

Experience of different pension schemes, salary sacrifice schemes, restricted stock units.

Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.

Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.

To be fully compliant with all UK legislation, statutory monthly and yearly requirements.

Excellent communication and organisation skills.

Ability to build strong relationships with clients and colleagues.

Ability to work under pressure.

 

System and qualifications

  • CIPP desirable
  • Advanced excel
  • Salary negotiable
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