Technical Delivery Consultant

 

Division:           Moorepay Ltd – SMB Division of Zellis UK Limited

Location:          Sheffield

Reports To:      Technical Delivery Manager

 

Purpose:

To raise quotes direct to clients for bespoke work raised via the change request procedure

To assess the change request requirements and design solutions that match those requirements

To create the agreed bespoke solution within agreed timescales

To advise clients with regards to the change requested on best use of the system

To advise internal teams with regards to the change requested including best use of the system

Work alongside Implementation to design and create bespoke elements

To support the Sales team in delivering bespoke solutions

 

Key Accountabilities:

Change Control

• Assess client’s requirements and identify solutions
• Provide quotes direct to clients
• Schedule work based on priority, impact on customer, revenue to Moorepay
• Ensure revenue is logged and client billed once completed
• Update any required processing instruction as required
• Raise Feature requests with Development if bespoke software is required
• Document new procedures
• Handover complex changes to internal team and / or client as appropriate in a none technical manner

 

Consultancy      

• Advise, support and test interfaces in and outbound
• Analysis and provide advice on the best technology options such as API and HR to Pay or Mapper
• Provide on-site and potentially off-site consultancy with clients

 

Pre-Sales Support

• Assist the Sales Team by assessing prospect’s requirements
• Providing solutions or workarounds if necessary, for any requirements not in scope of the standard Implementation build.
• Provide Quotes to Sales Team for any bespoke work
• Attend Pre-Sales calls with prospects

 

New Business Onboarding

• Create bespoke build requirements in association with the Implementation Team
• Schedule and prioritise work to support new business going live on schedule

 

Continuous Improvement

• Develop and maintain good internal and external relationships
• Considers and discuss new ideas which add value to the customer
• To support Tech Delivery’s Kochi team so they can complete work accurately and on time
• Learning about new product developments and technology and spend time keeping up to date with payroll and HR legislation and industry developments

 

UAT

• Provide UAT for new releases of Moorepayhr as part of the Early Adoption Programme
• Provide UAT of bespoke software and where agreed QA also

 

Related Experience / Qualifications / Credentials:

• Payroll experience with formal payroll qualification an advantage and / or HR experience with formal qualification an advantage
• Change Management
• Report writing skills – Moorepayhr and IBM Query knowledge an advantage
• Ability to work unsupervised
• Work to deadlines with appropriate prioritisation
• Can make decisions without guidance
• Flexible approach to working and problem solving
• Support other teams including Payroll Operations, Tech Support, Projects and Helpdesk dependent on the resource requirements of the larger team
• Customer Care and / or training
• Business Awareness including revenue opportunitie
• A working knowledge of the Outsourcing business / SaaS an advantage
• PC Literacy – Word, Excel, Powerpoint, Outlook, One Drive
• Good technical knowledge of HR and payroll systems
• Excellent communication skills both written and verbally
• Can build effective working relationships with clients and colleagues
• A drive to learn and develop including self-development
• Embrace change as new technology is introduced