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Job Title: Payroll Advisory Officer

Reports to: Payroll Advisory Team Leader

Date: May 2025

The role

The CIPP’s Advisory Service is the number one benefit of being with the CIPP, as polled by our members. The Advisory Service team support our members by providing essential advice, support and guidance through the technical helpline. You will be the first point of contact for our members when they have queries around technical elements of payroll, pensions and reward.

As part of the Advisory team this role works closely with Policy and Research team, who ensure themes of queries the Advisory Service receive, are covered in News Online articles published on the CIPP website.

Person Specification

We are looking for a person who has a comprehensive knowledge of end-to-end payroll processes. Training will be provided in areas where upskilling is required. Our members rely on the Advisory Service to solidify their understanding, to ensure compliance is met.

Attention to detail and an enquiring mind is required for this role, alongside having the self-motivation to research and seek out answers. This role requires extensive reading and absorption of information which can then be relayed authoritatively in both written and oral communication. Therefore, an excellent telephone manner and writing skills is required, as the technical helpline responds to email and telephone enquiries.

You will be able to demonstrate team working, with a positive attitude.

Specific responsibilities

Duties will often be shared between the Payroll Advisory Officers as resource and or expertise permits. Duties that will be shared include:

  • Operating and maintaining the CIPP’s technical advisory service (primary responsibility)
  • Undertaking research and / or supporting research as requested on current operational issues within the payroll and pensions profession
  • Supporting the Policy & Research Officers with statistical evidence obtained from the technical helpline
  • Provide information as necessary to the Policy & Research Officer for inclusion on the CIPP website, in News Online and Professional
  • Provide assistance to the material team by proofing all technical material content when required
  • Preparing articles and Q&As based on these responses for inclusion in the Institute’s member magazine, Professional
  • Prepare a statistical report, to include recommendations to support the Policy and Advisory Lead’s manager report.

Candidates for this post will need to demonstrate:

  • Confidence in their ability to work with members
  • Enjoyment of detail involved in payroll and pensions administration, with reference to proof reading
  • Resilience
  • Sense of humour
  • Initiative
  • Flexibility
  • Good levels of IT

Our Values and Mission Statement

Our values of:

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner, and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”

form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

 

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Remote working

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Tuesday 27 May 2025.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

APPENDIX 1 – AREAS OF TECHNICAL KNOWLEDGE (not exhaustive)

  1. Income tax – PAYE
  2. National insurance
  3. Expenses and Benefits-in-Kind
    • P11d reporting
    • Class 1a / 1b NICs
    • Company / own / pool cars
    • Company Vans
    • Fuel scale charge
    • AMAPs
  4. Salary Sacrifice and OpRA
  5. National Minimum Wage
  6. Holiday pay and entitlement
  7. Attachments / Deduction from Earnings Orders
    • Council Tax
    • DEOs
    • County Court judgements
    • Direct Earnings Orders
    • Debt Arrangement Scheme (DAS)
  8. Student Loan Deductions
  9. Real Time Information submission requirements
  10. Statutory Payments
  11. Automatic Enrolment employer obligations
  12. Pensions
  13. Payroll processes
  14. Termination payments
    • Redundancy
  15. Overpayment recovery

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Payroll Specialist

Salary: £40,000 – £60,000 p/a

Location: Birmingham (Twice a week in the office)

 

Please apply for this opportunity if you have strong UK and/or EMEA processing experience.

 

JGA are partnered with an industry leading FTSE client in the Professional Services sector.

They are seeking two Payroll Specialists to join their Delivery team. We are ideally seeking candidates with a focus on UK or EMEA payrolls who are available at short notice for a long-term Fixed Term Contract.

 

Responsibilities:

  • Manage a high volume UK & Irish Payroll.
  • Exposure to EMEA payrolls (flexible on countries).
  • Managing multiple ICPs.
  • Strong tax, legislative and compliance experience.
  • Support annual Payroll processes.

 

The benefits package is very competitive which will be discussed in full during initial calls.

 

Interested? Apply today!

 

JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.

JGA Recruitment Group Ltd (“We”) are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

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Job title: Education Operations Coordinator (fixed term for 12 months)

Department: Education Services

Reports to: Education Project Executive

Date: February 2025

 

Responsible for:

The post holder will be responsible for providing accurate coordinator support to the Education Services team. This coordination must be executed efficiently and to strict deadlines. Liaison with other members of the Education Services team is key to ensure all deadlines are met and tasks are executed to a high and professional standard. The role forms part of the whole Education Services structure and during busy periods it is expected that support is provided to the overall priority tasks.

Job context:

The IPPE offer a range of education services including qualifications up to level 7. The Education Services team lead the operational coordination for these qualifications and the post holder will be responsible for ensuring the Education Services team have the administrative support needed to coordinate these qualifications and support our students. Promoting excellent customer service to the IPPE customers and business departments.

Major responsibilities:

  • Timetable management and scheduling
  • Student progress tracking
  • Coordination of teaching and assessing resources
  • Assessment facilitation
  • Online learning management platform administration
  • Database administration
  • Support with learner communications via email and telephone
  • Coordination of various meetings including minute taking, agenda building, sending invites
  • Support the Education Services Team in the following:
    • Achieving the overall departmental strategy
    • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy and data retention policies are adhered to.
    • Other ad hoc administrative duties required to support the team

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of IPPE’s portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data entry experience and intermediate levels of IT literacy
  • Ability to meet deadlines whilst maintaining a high standard
  • Proactive approach to challenges
  • Process driven
  • Good oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Self-motivated with a positive attitude
  • Deliver customer service to best of their ability
  • Previous experience in an educational environment desirable

Other activities

The post holder may be required from time to time to undertake other duties to assist the IPPE with its strategy objectives. This role also requires occasional travel, overnight stays, on call and weekend working.

 

Qualifications, skills, and experience

  • Excellent knowledge of Microsoft office packages
  • Excellent communication skills
  • Time management skills

Our Values and Mission Statement

Our values of:

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities.

 

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

 

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment.

 

  • Striving for excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues.

 

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

 

and our Mission Statement:

 

“Supporting and developing payroll and pension professionals through education, membership and recognition”.

 

These form part of the fabric of our organisation. The post holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions

Salary: £25,500 – £27,000 per annum gross

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, Solihull (Hybrid working on Tuesday and Friday)

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 3 March 2025.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Education Admissions Officer (fixed term)

Department: Education Services

Reports to: Education Project Executive

Date: February 2025

Fixed term: June 2025 – January 2026

Responsible for:

The post holder will be responsible for the operational coordination and administration of all qualifications. The role will relate to pre-enrolment verification and processing, student status tracking and student progression. The post holder will also undertake the creation of courses in the CRM and maintaining the CRM accuracy relating to qualifications. The successful candidate will have responsibility of all student communications, ensuring they are accurate and professional.

Liaison with other members of the Education Services team is key to ensure all deadlines are met and tasks are executed to a high and professional standard. The role forms part of the whole Education Services structure and during busy periods it is expected that support is provided to the overall priority tasks.

Job context:

IPP Education offer a range of educational services including qualifications up to level 7. The post holder is responsible for ensuring the effective administration of our programmes and support to our learners and tutors. Promoting excellent customer service to IPP Education customers and business departments.

Major responsibilities:

  • Provide assistance to all IPP Education learners, employers and tutors
  • Coordinate a variety of conflicting timetables
  • Conduct pre enrolment verification checks including prior experience, qualification evidence and funding
  • Liaise with academic partners regarding student funding
  • Ensure the CRM is accurately prepared for enrolment bookings to be processed
  • Co-ordinate delivery of Recognition of Prior Learning (RPL)
  • RPL assessment organisation, including the processing of logins and results
  • Processing and tracking student withdrawals and deferrals
  • Invigilation of proctored exams
  • Tracking student registration and progression
  • Maintain all ISO 9001 processes for the education services team
  • Maintain effective and professional stakeholder relationships
  • Support the Education Services Project Executive to achieve the overall departmental strategy
  • Monitor conflicting priorities to proactively ensure delivery of these

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of IPP Education portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

It should be noted that this role is expected to evolve and, as a result, the job specification will be reviewed at the point of annual appraisal.

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data management experience and advanced levels of IT literacy
  • Ability to prioritise tasks and meet deadlines whilst maintaining a high standard
  • Process driven
  • Excellent oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Resilience, not easily deflected by obstacles
  • Self-motivated with a positive attitude
  • Deliver customer service to best of their ability
  • Previous experience in an educational environment desirable

Other activities

The post holder may be required from time to time to undertake other duties to assist the CIPP with its strategy objectives. This role also requires occasional travel, overnight stays, on call and weekend working.

Qualifications, skills, and experience

  • Excellent knowledge of Microsoft office packages
  • Excellent communication skills
  • Time management skills

Our Values and Mission Statement

Our values of:

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities.

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

 

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment.

 

  • Striving for excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues.

 

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

 

and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”.

 

These form part of the fabric of our organisation. The post holder will ensure they are understood and used in their day-to-day business.

 

Terms and Conditions

Salary: £24,500-£27,000 per annum gross

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, Solihull (Hybrid working on Tuesday and Friday)

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 3 March 2025.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: End Point Assessment Coordinator

Department: End Point Assessment – Education

Reports to: End Point Assessment Executive

Date: February 2025

 

Responsible for:

The post holder will be responsible for providing the coordination and administration for all End Point Assessment (EPA) activity. Supporting assessors, apprentices, employers and training providers throughout their EPA. This must be executed to a high and professional standard.

 

Job context:

IPP Education (IPPE) are an Ofqual recognised end point assessment organisation. The post holder is responsible for ensuring the effective administration of our end point assessment and support to our customers. The role also requires that they promote excellent customer service to IPPE customers and business departments.

 

Major responsibilities:

  • Day-to-day administration of EPA to a high standard
  • Manage the day to day upkeep of processes relevant to apprenticeship EPA function, ensuring they are fit for purpose and compliant to regulations
  • Coordinate a variety of conflicting timetables
  • Customer invoicing
  • Track and reconcile all invoices in relation to the EPAs
  • Provide support to all IPPE customers
  • Carry out EPA registrations and bookings using internal and external systems
  • Schedule the required assessments and resits
  • Complete necessary compliance checks to ensure Gateway completion
  • Ensure the necessary evidence of completion is collected and saved
  • Support apprentices with booking requests and queries
  • Monitor for conflicting priorities to ensure delivery of these responsibilities
  • Co-ordinate delivery of all assessments either face to face or online
  • Coordinate all assessments and resit assessments
  • Ensure the e-learning platforms are kept up to date
  • Prioritise own tasks
  • Maintain all ISO 9001 processes for the EPA Department
  • Resolve assessor, apprentice, employer and training providers queries and concerns
  • Ensure personal objectives are met
  • Track and report all results to the business
  • Manage all EPA queries via central mailboxes within SLAs
  • Work with the EPA Executive to ensure that Internal communications are updated to the business on processes, key dates and changes
  • Maintain up to date knowledge and understanding of Education and Skills Funding Agency regulations
  • Work with the End Point Assessment Executive to scope new operational initiatives and requirements relating to EPA
  • Work on the continuous improvement of processes and working practices, to build a scalable and effective EPA provision
  • Maintain effective and professional stakeholder relationships
  • Support the End Point Executive in the following:
    • Achieving the overall departmental strategy
    • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy
  • Assist the wider education team from time to time with additional IPPE qualification assessment co-ordination

 

Particular Challenge:

The main challenge is to maintain a consistently high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The post holder will need to remain focused on the tasks to be completed.

It should be noted that this role is expected to evolve and, as a result, the job specification will be reviewed at the point of annual appraisal.

 

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data management experience and advanced levels of IT literacy
  • Ability to prioritise tasks and meet deadlines whilst maintaining a high standard
  • Process driven
  • Good oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Resilience, not easily deflected by obstacles
  • Deliver customer service to the best of their ability
  • Excellent time management and organisational skills
  • Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with apprentices, employers and training providers
  • Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
  • Ability to create and maintain accurate/accessible and organised documentation
  • Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role
  • Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets
  • Must be comfortable working within defined Key Performance Indicators and Service Levels
  • Passionate about client service with a positive approach to dealing with people
  • Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive

 

Other activities:

The post holder may be required from time to time to undertake other duties to assist IPPE with its strategy objectives. This role also requires occasional travel, overnight stays, and weekend working.

 

Qualifications, skills, and experience:

  • Excellent knowledge of Microsoft office packages
  • Experience of working with Apprentices (desirable)
  • Experience of working within an educational environment (desirable)
  • Excellent communication skills
  • Excellent management skills
  • Minimum RQF Level 2 or equivalent education

 

Our Values and Mission Statement

Our values of:

  • Teamwork – We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities
  • Communication – Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority
  • Trust and honesty – We trust our colleagues and provide a safe environment for honesty within the working environment
  • The continuous pursuit of excellence – We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues
  • Professionalism – We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”

form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

 

Terms and Conditions:

Salary: From £24,500 pa gross

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

 

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 14 February 2025.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.