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Job Title: Membership Communications Coordinator

Reports to: Membership manager

Date: November 2023

Job Purpose

The purpose of this role is to support the membership manager in the membership activity of the Institute by increasing membership growth and revenues, providing quality communication to internal and external customers and stakeholders.

Dimensions:

  • Promote sales across all Institute services through effective communication and customer service and is responsible for developing and maintaining new business opportunities
  • The job holder is responsible for all administration of member services including maintaining and updating member records and providing a high quality customer service to members
  • The job holder plays a pivotal role in membership recruitment, engagement and retention through delivery of effective and efficient communications
  • Provide support to the membership manager to support the Institute’s growth objectives for membership

Principal accountabilities:

  • The execution all communications for membership
    • Distribution of email, telephone, text and direct mail communications (working closely with the marketing and sales team) for membership
      • Including but not limited to: renewals, subscriptions, receipts, certificates, Payroll Reference Manual, CPD, newsletters, invoices, membership touch points, upgrades, payroll factcards, text reminders,
      • Proof reading of communications ensuring branding guidelines are followed
      • Review membership webpages, notifying marketing of any changes
      • Work closely with the IT team to ensure all communications are targeted at the appropriate audience
    • To handle email enquiries received through the website, email and inbound phone calls, and respond accordingly in a timely manner; ensuring that they are logged correctly in the database
    • Maintain accurate membership records, updating when necessary membership changes and using notes to ensure business continuity, including mail and email returns and online address updates
    • Ensuring members maintain their CPD
    • Coordination of membership applications and upgrades, including Chartered membership
    • All membership administration from registration, through renewals, invoices, payment collection (by online, cheque, credit card) and reconciliation (working with finance)
    • Raising and issue of purchase orders for suppliers for membership from members, students and customers into the CIPP’s CRM database to ensure that the CIPP has relevant information on its members and customers to develop its product and service offerings through
    • To train and support other members of the membership team
    • To attend CIPP member and external events including acquisition and conversion of new members and key accounts
    • Represent the membership department in the manager’s absence
    • To participate as necessary in other tasks as required to assist the CIPP in its strategic objectives

This post holder may be required to travel and spend nights away from home to support events.

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

Job context:

  • The role is integral to the membership function within CIPP and future growth of the Institute and providing an excellent customer service to all customers
  • The role is integral to effective membership communications to assist in business development and sales

What drives the role?

  • The role is not stand alone, but is part of a ‘one team’ culture but the post holder must be able to organise their own workload to meet requirements of the business, especially in membership communications
  • Accuracy and attention to detail is essential to maintain the image of the Institute
  • As the role encompasses differing responsibilities, the post holder must organise their workload to meet the pace of requirements often working and delivering to concurrent and conflicting deadlines

Nature and Scope of Working Relationships

  • Integration with other business areas is key to successful working at the Institute – which requires a high degree of communication skills with peers and managers to be exhibited by the job holder
  • The job holder will work closely with and communicate with colleagues, managers, directors, members and all stakeholders
  • Key internal stakeholders:
    • Directors
    • Marketing team
    • IT department
    • Finance team

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Key skills, knowledge and attributes

  • Attention to detail
  • Excellent written and verbal communication skills
  • Excellent communication skills and confident telephone manner
  • Excellent organisational skills
  • IT literate to a high standard
  • Committed to delivering excellent customer service
  • Ability to work under pressure and achieve deadlines is essential
  • Understanding the key membership principles and processes is useful but not essential
  • User familiarity with membership-based CRM systems is essential
  • Experience with email distribution software is useful but not essential

Our Values and Mission Statement

Our values of:

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”

form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: £23,000 – £24,000 per annum gross (dependent on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment process

Those who wish to be considered should submit a CV and a cover letter explaining why they are interested in the role and what they will bring to it, by email to [email protected] no later than 24 November 2023.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Education Services Co-ordinator

Department: Education

Reports to: Education Services Executive

Date: 2023

Responsible for:

The post holder will be responsible for providing the coordination and administration for all qualifications. Supporting students from enrolment to completion and for higher education qualifications graduation. This must be executed to a high and professional standard.

Job context:

The CIPP offer a range of education services including qualifications up to level 7. The post holder is responsible for ensuring the effective administration of our programmes and support to our students. Promoting excellent customer service to the CIPP customers and business departments.

Major responsibilities:

  • Day-to-day administration of all qualifications to a high standard
  • Coordinate a variety of conflicting timetables
  • Customer invoicing
  • Provide support to all the CIPP customers
  • Monitor for conflicting priorities to ensure delivery of these responsibilities
  • Co-ordinate delivery of all learning sessions either face to face or online
  • Coordinate all course assessments and resit assessments
  • Ensure the e-learning platforms are kept up to date
  • Manage a large amount of student and tutor correspondence
  • Prioritise own tasks
  • Maintain all ISO 9001 processes for the education services team
  • Resolve student queries and concerns
  • Ensure personal objectives are met
  • Maintain effective and professional stakeholder relationships
  • Weekend emergency contact for teaching sessions and exams on a rota basis
  • Support the Education Services Executive and Senior Education Coordinators in the following:
    • Achieving the overall departmental strategy
  • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of the CIPP’s portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

It should be noted that this role is expected to evolve and, as a result, the job specification will be reviewed at the point of annual appraisal.

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data management experience and advanced levels of IT literacy
  • Ability to prioritise tasks and meet deadlines whilst maintaining a high standard
  • Process driven
  • Good oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Resilience, not easily deflected by obstacles
  • Self-motivated with a positive attitude
  • Deliver customer service to best of their ability

Other activities:

The post holder may be required from time to time to undertake other duties to assist the CIPP with its strategy objectives. This role also requires occasional travel, overnight stays, and weekend working.

Qualifications, skills, and experience:

  • Excellent knowledge of Microsoft office packages
  • Good communication skills
  • Time management skills
  • Minimum RQF Level 2 or equivalent education

Our Values and Mission Statement

Our values of:

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”

form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: £22,000 – £23,500 (dependent on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 18 August 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Payroll Advisory Officer

Department: Operations/Education

Reports to: Payroll Advisory Team Leader

Date: July 2023

The role

The purpose of this role is to promote excellence in the payroll and pensions profession, by not only being an enabler of legislation but to be part of a team that plays a key role with government departments. This role has a front-line advisory service requirement, advising members on technical issues of payroll, pensions, or reward in addition to proofing the technical material primarily used for training and qualification courses.

As part of the advisory team this role will work closely with Policy and Research Officers, in addition to the Policy Lead.

Person Specification

We are looking for a person who can demonstrate team working, with a positive attitude. All eligible candidates must satisfy both the technical and non-technical criteria defined below and will be able to demonstrate these skills from their time working in a payroll, pensions, or reward role.

An excellent telephone manner is required as is excellent writing skills.

Specific responsibilities

Duties will often be shared between the payroll advisory officers as resource and or expertise permits. Duties that will be shared include:

  1. Operating and maintaining the CIPP’s technical advisory
  2. Help the material team by proofing technical material content when
  3. Preparing Q&As based on questions and responses received from members for inclusion in the Institute’s member magazine.
  4. Undertaking research and or supporting research as requested on current operational issues within the payroll, reward and pensions profession.
  5. Supporting the Policy & Research Officers with statistical evidence obtained from the technical helpline.
  6. Provide information as necessary to the Policy & Research Officer for inclusion on the CIPP website, in News Online and the Institute’s magazine.
  7. Contribute to programme content for member and national forums, using statistical
  8. Prepare and distribute reports pertaining to partner organisations, detailing queries received and the main topics of interest.
  9. Prepare a statistical report, to include recommendations to support the Head of Operations manager report to the Director of Education.
  10. Facilitate, monitor, and report on the CIPP’s online forums including Specialist Interest Groups, alerting the Policy & Research Officers and or Policy & Research Technical Lead of specific issues where appropriate.
  11. Attend ad-hoc consultation and or Specialist Interest Group meetings where

Potential candidates for this post will need to demonstrate:

  • Minimum of 3 years’ experience in a payroll and or pensions environment
  • Broad payroll knowledge across the areas covered in appendix 1. It is understood that the post holder will not always inherently possess this knowledge. A steep and continuous learning curve is part and parcel of this role due to the changing nature of the subject matter
  • Confidence in their ability to work with members
  • An enquiring mind and the self-motivation to seek out answers are vital
  • Enjoyment of detail involved in payroll and pensions administration, with reference to proof reading
  • Resilience
  • Sense of humour
  • Initiative
  • Flexibility
  • Top quality oral and written communication skills and an understanding of when and how to communicate
  • Attention to detail. This role requires extensive reading and absorption of information which can then be relayed authoritatively in both written and oral communication
  • Good levels of IT

Our Values and Mission Statement

Our values of:

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”

form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: The role can be office based at the CIPP’s headquarters; Goldfinger House, Solihull, or remote working will be considered.

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 21 July 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation, or disability.

APPENDIX 1 – AREAS OF TECHNICAL KNOWLEDGE (not exhaustive)

  1. Income tax – PAYE
  2. National insurance
  3. Taxation of Benefits-in-Kind
    • P11d reporting
    • PSA
    • Taxed award scheme
    • Class 1a/1b NICs
    • Expenses
  4. Business Travel
    • Company/own/pool cars
    • Company Vans
    • Fuel scale charge
    • AMAPs
  5. Attachments/Deduction from Earnings Orders
    • Council Tax
    • DEOs
    • County Court judgements
    • Direct Earnings Orders
    • Debt Arrangement Scheme (DAS)
  6. Student Loan Deductions
  7. Real Time Information submission requirements
  8. Statutory Payments, including Shared Parental Leave & Pay
  9. Expats/In-pats (Inbound/Outbound)
  10. Automatic Enrolment employer obligations
  11. Pensions
    • Local Government
      • Occupational (DB and DC)
      • Pensions Act
      • Contracting-out
      • Pensions Reliefs
  1. Payroll/HR computer systems & services
    • System types (integrated, stand-alone)
    • Main functionality
    • Bureau
    • Fully managed
    • System evaluation and implementation
    • Developments in technology
  2. Payroll processes
    • Procedures
    • Benchmarking
  3. Employment Law
    • Redundancy
    • Payslips
    • Termination payments
    • Overpayment recovery
    • Age Discrimination
    • Holiday pay rulings
  4. National minimum wage legislation
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Job Title: Customer Services Administrator (one year fixed-term contract)

Reports to: Membership Manager

Date: July 2023

Job Purpose

The purpose of this role is to support the membership manager and the Institute in the execution and delivery of a high and professional standard of administration.

Dimensions:

  • The job holder is responsible for all administration of member services including maintaining and updating member records and providing a high quality customer service to members
  • The job holder plays a pivotal role in membership recruitment, engagement and retention through delivery of effective and efficient administration
  • Provide support to the membership manager to support the Institute’s growth objectives
  • Promote sales across all Institute services through effective communication and customer service

Principal accountabilities:

  • Maintain accurate membership records on the CRM system, updating when necessary and using notes to ensure business continuity, including mail and email returns and online address updates
  • Contacting members by phone, email, social media or letter for accurate contact details due to:
    • Email bounce backs
    • Postal returns
  • To handle enquiries received through the website and inbox and inbound phone calls, and respond accordingly in a timely manner; ensuring that they are logged correctly in the database
  • All membership administration from registration, through renewals, invoices and payment collection (online or by credit card)
  • Undertake all necessary administration to process delegate registrations for events and training courses and student Foundation Degree enrolments from initial booking through the issue of invoices
  • Responsible for the magazines in reception, maintaining filing of past copies, distribution in the office to employees
  • Process any postal requests including copies of the magazine
  • Issue of bulk membership certificates
  • Raising and issue of purchase orders for suppliers
  • To participate as necessary in other tasks as required to assist the CIPP in its strategic objectives

This post holder may be required to travel and spend nights away from home to support events.

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

Job context:

  • The role is integral to the membership function within CIPP and future growth of the Institute and providing an excellent service to all customers
  • The role is integral to effective administration and accurate information on the database

What drives the role?

  • The role is not stand alone, but is part of a ‘one team’ culture but the post holder must be able to organise their own workload to meet requirements of the business, especially in membership and administration
  • Accuracy and attention to detail is essential to maintain the image of the Institute
  • As the role encompasses differing responsibilities, the post holder must organise their workload to meet the pace of requirements often working and delivering to concurrent and conflicting deadlines

Nature and Scope of Working Relationships

  • Integration with other business areas is key to successful working at the Institute – which requires a high degree of communication skills with peers and managers to be exhibited by the job holder
  • The job holder will work closely with and communicate with colleagues, managers, directors, members and all stakeholders
  • Key internal stakeholders:
    • Education services team
    • Finance team
    • IT department
    • Training and events team

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Key skills, knowledge and attributes

  • Attention to detail particularly when inputting of data
  • Excellent written and verbal communication skills
  • Excellent communication skills and confident telephone manner
  • Excellent organisational skills
  • IT literate to a high standard
  • Committed to delivering excellent customer service
  • Ability to work under pressure and achieve deadlines is essential
  • User familiarity with membership-based CRM systems is useful but not essential

Our Values and Mission Statement

Our values of;

  • Teamwork

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner

 

and our Mission Statement:

“Supporting and developing payroll and pension professionals through education, membership and recognition”

form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and conditions

Salary: £21,000 gross per annum, pro-rata

Working week: 37 hours (full time)

Annual leave: 26 days per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Healthcare and cash plan schemes available

Location: Office-based, in Solihull

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment process

Those who wish to be considered should submit a CV and a cover letter explaining why they are interested in the role and what they will bring to it, by email to [email protected] no later than 20 July 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Education Services Coordinator

Department: Education

Reports to: Education Services Executive

Date: April 2023

Responsible for:

The post holder will be responsible for providing the coordination and administration for all qualifications. Supporting students from enrolment to completion and for higher education qualifications graduation. This must be executed to a high and professional standard.

Job context:

The CIPP offer a range of education services including qualifications up to level 7. The post holder is responsible for ensuring the effective administration of our programmes and support to our students. Promoting excellent customer service to the CIPP customers and business departments.

Major responsibilities:

  • Day-to-day administration of all qualifications to a high standard
  • Coordinate a variety of conflicting timetables
  • Customer invoicing
  • Provide support to all the CIPP customers
  • Monitor for conflicting priorities to ensure delivery of these responsibilities
  • Co-ordinate delivery of all learning sessions either face to face or online
  • Coordinate all course assessments and resit assessments
  • Ensure the e-learning platforms are kept up to date
  • Manage a large amount of student and tutor correspondence
  • Prioritise own tasks
  • Maintain all ISO 9001 processes for the education services team
  • Resolve student queries and concerns
  • Ensure personal objectives are met
  • Maintain effective and professional stakeholder relationships
  • Weekend emergency contact for teaching sessions and exams on a rota basis
  • Support the Education Services Executive and Senior Education Coordinators in the following:
    • Achieving the overall departmental strategy
    • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of the CIPP’s portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

It should be noted that this role is expected to evolve and, as a result, the job specification will be reviewed at the point of annual appraisal.

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data management experience and advanced levels of IT literacy
  • Ability to prioritise tasks and meet deadlines whilst maintaining a high standard
  • Process driven
  • Good oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Resilience, not easily deflected by obstacles
  • Self-motivated with a positive attitude
  • Deliver customer service to best of their ability

Other activities:

The post holder may be required from time to time to undertake other duties to assist the CIPP with its strategy objectives. This role also requires occasional travel, overnight stays, and weekend working.

Qualifications, skills, and experience:

  • Excellent knowledge of Microsoft office packages
  • Good communication skills
  • Time management skills
  • Minimum RQF Level 2 or equivalent education

Our Values and Mission Statement

Our values:

  • Teamwork: We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities
  • Communication: Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority
  • Trust and honesty: We trust our colleagues and provide a safe environment for honesty within the working environment
  • The continuous pursuit of excellence: We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues
  • Professionalism: We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner
  • Our Mission Statement: “Supporting and developing payroll and pension professionals through education, membership and recognition”

These form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: £22,000 to £23,500 pa gross (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 14 April 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Title: Events and Training Administrator

Reports to: Events and training executive

Date: April 2023

Job purpose

The purpose of this job is to support the events and training team in the delivery of CIPP’s events to a high and professional standard and provide central travel and administration support to other departments of the CIPP.

Dimensions

  • The post holder affects several hundred event delegates, students and tutors
  • The post holder affects internal and external trainers
  • The post holder affects external suppliers
  • The post holder affects the CIPP’s events, include flagship events such as the Annual Conference and Exhibition and Graduation ceremony

Principal accountabilities

  • Source and execute travel and accommodation requests for whole of CIPP conforming with the relevant policies, sourcing the most cost effective and suitable options and maintaining a financial record of bookings and spend, including Oyster card top ups and distribution
  • Build online webinars for CIPP and external sponsor events via event platform (currently WebinarJam)
  • Produce final administration for events from badges, networking lists, registration lists, chairs folders and speaker biography sheets
  • Assist with all necessary administration to process delegate registrations for both events and training courses, from initial booking through issue of request for funds and reconciliation of payment via credit card or invoice payments
  • Produce joining details and relevant communications to delegates in a timely manner
  • Produce and monitor feedback analysis for all event delegates
  • To assist the marketing team
  • To attend events and carry out duties as agreed with the events and training executive including setting up equipment, registering delegates and liaising with the venue
  • To participate as necessary in other tasks as required
  • To send out delegate communication using the online platform
  • Source suppliers and vendors for CIPP events from chartered member gifts and table centrepieces
  • Manage and prioritise own tasks and respond to urgent requests within company guidelines

The above are to be carried out within budget constraints and to pre-defined timescales and quality standards.

The post holder will be required, on occasions, to travel, work weekends and spend occasional nights away from home to support events.

Job context

This role is a team member position and is key along with all other team members, to the fundamental purpose of providing administration support to all CIPP business areas.

The post holder operates as part of a team and liaises closely with peers at the same level, as well as with team leaders, managers and members of the senior management team.

What drives the role?

The post holder is required to organise his/her own workload and pace to meet the requirements of the role combined with the overall plan of timelines for events, including short courses, joint initiatives, and conferences.

In addition, monthly and weekly deadlines must be met as well as leaving space for ad hoc requirements and organisational crises.

The post holder abides by policies and procedures as set by the senior management of the Company and operates within these boundaries. He/she also operates within the scope of the accredited Quality Standards – ISO 9001.

Nature and scope of working relationships

Working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. Accurate communication in this position, as is the case with all team members, is vital as information needs to be correct to enable a successful service.

It is also necessary to build and maintain internal relationships throughout the business. Key internal stakeholders for this role include:

  • Events and training executive
  • Events Manager
  • Senior management team
  • Board of non-executive directors
  • Students and delegates
  • Suppliers and contractors
  • Tutors and trainers
  • Internal staff

The post also requires the ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.

The post holder is required to assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Skills, knowledge and attributes

The post holder will need to be IT literate to a good standard, which should include working knowledge of Microsoft Office packages.

The post holder will need to have sound communication skills, organisational skills and an ability to manage complete organisational projects. They must have good attention to detail and take pride in the work they produce.

The post holder will need to be flexible, willing, proactive, tenacious, organised, and professional.

He/she will:

  • Demonstrate a desire to take the business forward
  • Not easily deflected by obstacles in his/her path
  • Set clear and challenging goals for self
  • Communicate effectively with all levels of staff
  • Share information to develop and maintain relationships
  • Deal with a wide range of internal and external contacts
  • Deliver excellent customer service
  • Find the most effective and time-saving ways to solve problems
  • Be able to work to tight deadlines

Our Values and Mission Statement

Our values:

  • Teamwork: We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities
  • Communication: Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority
  • Trust and honesty: We trust our colleagues and provide a safe environment for honesty within the working environment
  • The continuous pursuit of excellence: We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues
  • Professionalism: We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner
  • Our Mission Statement: “Supporting and developing payroll and pension professionals through education, membership and recognition”

These form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: £21,000 per annum gross

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 5 May 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Consultancy Relationship Lead

Reports To: Business Development Director

Date: February 2023

Function of Role: To lead and grow the consultancy arm of the business

Job Purpose:

The purpose of this brand new, challenging role of Consultancy Relationship Lead is to develop, grow and lead CIPP Consult.

The role is a full time, permanent position, home/office based with UK travel required It would be suited to an individual with knowledge of the payroll industry and consultancy market.

Dimensions:

  • Identify opportunities to provide consultancy services to clients
  • Liaise with clients regarding short-term or long-term projects to address a variety of issues and needs
  • Co-ordinate processes and procedures in relation to service delivery, including but not limited to the raising of invoices and POs, creating proposals and contracts for services and diary management
  • Oversee several lead consultants and ensure projects are delivered to a consistently high standard
  • Meet with external management or appropriate stakeholders to understand their requirements
  • Use interviews, surveys to collect necessary market data
  • Conduct situational and data analysis to identify and understand a problem or issue the 3rd party may have
  • Present and explain findings to appropriate executives as and when required
  • Provide advice or suggestions for improvement according to objectives if out of the project scope
  • Formulate plans to implement recommendations if can’t be done inhouse
  • Arrange for training to people affected by change
  • Evaluate the situation periodically and adjust when needed
  • Replenish knowledge of industry, products, and field

Principal Accountabilities

  • Managing a team of freelance consultancy partners to deliver a high-quality consultancy service to current and potential CIPP customers
  • Work with the Business Development Director and Business Development team
  • Develop CIPP Consult by creating growth opportunities within existing CIPP business customers and develop new business opportunities
  • Provide and identify high-quality research and development opportunities for CIPP Consult
  • Provide technical input as required to proposals and reports
  • Review and feedback to consultant partners, prior to any report being provided to clients
  • Present at CIPP and external customer conferences and workshops
  • Prioritise own tasks and respond to urgent requests promptly

Who drives the role?

The post holder is required to organise their own workload and pace, to meet the requirements of the role combined with the plan of timelines for events including consultancy visits, joint initiatives, conferences, and qualifications activities.

In addition, monthly and weekly deadlines must be met as well as leaving time for ad- hoc requirements and organisational demands.

The post holder must abide by policies and procedures as set by the senior management of the Company and operates within these boundaries.

Job Context

The purpose of this challenging role of Consultancy Relationship Lead is to grow and lead CIPP Consult.

This role will report directly into the Business Development Director.

Nature and Scope of Working Relationships

Working relationships exist from the CEO of the organisation through to all levels of staff including contract staff, students, and course delegates. To ensure a consistent and accurate service to customers, this position requires excellent written and oral communication skills.

The post holder must also have the necessary skills to build and maintain external relationships with customers, organisations, trainers, and consultants. Customer service is paramount at CIPP.

Knowledge

The post holder will need to be IT literate to a good standard with sound knowledge of Microsoft 365.

The post holder will need to have sound communication skills, organisational skills, and an ability to manage organisational projects to a successful completion.

The post holder will need to be flexible, have a “can do” attitude, be proactive, tenacious, organised, and professional.

The post holder will need to:

  • Demonstrate previous success in managing relationships with external stakeholders
  • Be educated to a high standard, degree level is preferred but not essential
  • Be able to demonstrate a desire to take the business forward
  • Demonstrate thorough knowledge of the field of expertise and willingness to keep abreast of advancements
  • Not easily be deflected by obstacles in their path
  • Have the skills to set clear and challenging goals for themselves
  • Be able to communicate effectively with all levels of staff
  • Be able to share information to develop and maintain relationships
  • Be a great listener with ability to communicate effectively with people of diverse disciplines
  • Be able to deal with a wide range of internal and external contacts
  • Deliver a high-class customer service
  • Have the confidence to question to probe for more information to gain a wider picture of the situation.
  • Be able to source the most effective and time-saving methods to solve problems

Particular Challenge

To ensure all deadlines are met, whilst maintaining a high standard of delivery to continue the CIPP’s professional image.

Our Values and Mission Statement

Our values of:

  • Collaboration

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner and our Mission Statement: “Supporting and developing payroll and pension professionals through education, membership and recognition” form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: Negotiable depending upon experience

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based / Home Based

Our People Perks:

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Extra day off over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Monday 27 February 2023.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Finance Executive

Reports To: Finance Manager

Date: November 2022

 

Job purpose

The purpose of the role is to support the Finance Manager in producing and delivering accurate and timely management and financial information within deadlines, as well as carrying out some of the important daily tasks and assisting with ensuring processes and procedures are up to date and efficient.

 

Dimensions

The job holder is responsible for daily cash allocation of receipts and payments from the bank, and to assist the Finance Manager with month end accounting procedures as detailed below:

 

The job holder will:

  • Accurately process all receipts and payments in and out of the bank on a daily basis and in a timely manner
  • Assist with answering any emails in the Finance inbox, including completion of supplier / client account forms
  • Process month end accruals, prepayments and any other journals as required
  • Carry out month end reconciliations including debtors/creditors ledgers and bank accounts, resolving any queries
  • Assist the Finance Manager with reconciliation of discrepancies or errors identified by liaising with budget holders
  • Assist the Finance Manager with month end close down
  • Produce monthly payroll reports for tutor fees and send to the payroll provider
  • Provide cover for the monthly payroll processing on Sage 50 Payroll in the Finance Managers absence (Payroll is currently processed externally but there are plans to bring it in-house at some point in the future)
  • Provide cover for fortnightly expense payments in the Finance Managers absence
  • Take responsibility for ensuring all processes & ISO procedures are correctly documented, reviewed and improved, to ensure efficiency and clarity within the department and create new processes and procedures where appropriate
  • Assist during the budgeting and forecasting process
  • Assist in the production of year end accounts and with any audit queries
  • Provide cover for the Finance Assistant when required
  • Adhere to the organisations financial policies and procedures
  • Suggest changes or improvement to increase accuracy, efficiency and cost reduction
  • Understand key drivers of the business and support in driving business performance
  • Other finance duties as and when required

 

Other Activities

The job holder may be required, from time-to-time, to undertake duties other than those listed above, which are identified by the Finance Manager as necessary for the operational management and / or the commercial development of the company. It is essential to be flexible as and when required, particularly at month end and year end, and when covering team annual leave / absences.

 

Skills, Knowledge and Attributes

  • Experience of bank posting and reconciliation
  • Experience of processing prepayments, accruals and other month end journals
  • Experience of processing monthly payroll
  • Experience of Sage 200 accounts and Sage 50 payroll desirable
  • Good level of knowledge of Microsoft Office, particularly Excel
  • Confident use of computer systems
  • AAT level 2 qualified would be preferred
  • Excellent mathematical skills
  • Excellent communication skills, both written and verbal
  • Enthusiastic work attitude
  • Self-motivated but demonstrably a team player
  • Excellent attention to detail with an ability to spot numerical errors, whilst being able to work with interruptions and to tight deadlines
  • Organisational and time management skills to manage competing priorities / deadlines and own workload
  • Problem-solving and analytical skills

 

Particular Challenge:

This is a newly created role and there may be quieter times where the job holder will be expected to work on their own initiative and help to resolve some historical IT and process issues that have taken a back seat due to current workload.

 

Terms and Conditions:

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

 

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Monday 28 November 2022.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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This is an exciting and challenging opportunity for a dynamic and outcome focussed professional to drive forward and lead a successful membership organisation. The role involves working flexibly, requiring time to be divided between working from home, travelling (including some overseas travel) and managing a busy central office located in Solihull. The new Chief Executive Officer will head a Senior Leadership Team and work with the CIPP Board to implement the Institute’s vision, strategy, and ambition.
‍
Key to the role is the ability to work collaboratively with partners and stakeholders to deliver business growth whilst maintaining both the financial health of the organisation and the highest standards in the services it provides. The CEO has oversight in the areas of policy, finance, people, education/training, membership and operations and will be required to ensure that CIPP business is conducted efficiently, and that effective governance processes and procedures are followed. The position also involves an important ambassadorial role to ensure that the CIPP’s high reputation is maintained.
‍
Candidates will need to provide evidence that they are confident in debating and presenting to a range of audiences, particularly on payroll related topics, and can communicate well with others including peers, staff, members of the Institute and external stakeholders. They will need to be proactive, inspirational and have the energy and enthusiasm to drive strategy, as well as exercising sound judgment in leading the organisation in an appropriate and credible direction.
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It will be essential to demonstrate a track record of having grown and nurtured organisations and led effective staff teams, as well as to show a sound understanding of issues affecting payroll and related professions in the UK. Candidates should have a keen interest in organisational design and productivity and best practice in organisations and leadership.
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To apply for this role, please send your current CV and covering letter detailing your interest and suitability for the post, together with details of your current remuneration to [email protected].

 

Closing date for applications: 9th January 2023.

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Role Specification

Job Title: Customer Services Coordinator

Reports to: Membership manager

Date: July 2022

 

Job Purpose

The purpose of this role is to support the Business Development team in providing excellent customer service to our key accounts and new business partners with the ultimate goal of increasing membership, education and Payroll Assurance Scheme sales and retention.

Dimensions:

  • Promote sales across all Institute services through effective communication and customer service and is responsible for developing and maintaining new business opportunities
  • The job holder is responsible for maintaining and updating the customer and prospect database held within the organisation
  • The job holder will deal with customers of the Chartered Institute, including members, students, and corporate clients
  • The job holder plays a pivotal role in new business recruitment, engagement and retention through delivery of effective and efficient administration
  • Provide support to the membership manager to support the Institute’s growth objectives for the Payroll Assurance Scheme

Principal accountabilities:

  • Promote excellent customer service to all CIPP business departments through effective communications and attention to detail
  • The execution all communications for the Payroll Assurance Scheme and consultancy, including but not limited to:

– Creating and writing email and online communications

– Distribution of engagement and renewal communications

– Proofreading communications to ensure professionalism and consistency of message in line with communication and branding guidelines

– Updating templates and communications when information changes and ensuring all internal and external stakeholders are informed

  • To handle email enquiries received through the website, email and inbound phone calls, and respond accordingly in a timely manner; ensuring that they are logged correctly in the database
  • Maintain accurate client records, updating when necessary and using the CRM to ensure business continuity
  • Building and maintaining relationships with organisations for bulk memberships
  • All Payroll Assurance Scheme and consultancy administration from registration, through to renewals, raising invoices, payment collection (by online, cheque, credit card) and reconciliation (working with finance)
  • Raising and issue of purchase orders and invoices
  • To attend CIPP member and external events including acquisition and conversion of new members and key accounts
  • To participate as necessary in other tasks as required to assist the CIPP in its strategic objectives

 

This post holder will be required to travel and spend nights away from home to support events.

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

Job context:

  • The role is integral to the business development function within CIPP and future growth of the Institute and providing an excellent customer service to all customers

What drives the role?

  • The role is not stand alone, but is part of a ‘one team’ culture but the post holder must be able to organise their own workload to meet requirements of the business
  • Accuracy and attention to detail is essential to maintain the image of the Institute
  • As the role encompasses differing responsibilities, the post holder must organise their workload to meet the pace of requirements often working and delivering to concurrent and conflicting deadlines

Nature and Scope of Working Relationships

  • Integration with other business areas is key to successful working at the Institute – which requires a high degree of communication skills with peers and managers to be exhibited by the job holder
  • The job holder will work closely with and communicate with colleagues, managers, directors, members and all stakeholders
  • Key internal stakeholders:

– Directors
– Marketing team
– IT department
– Finance team
– Sales team

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Key skills, knowledge and attributes

  • Excellent organisational skills
  • Ability to work under pressure and achieve deadlines is essential
  • Attention to detail
  • Excellent written and verbal communication skills
  • Confident telephone manner
  • IT literate to a high standard
  • Committed to delivering excellent customer service
  • User familiarity with membership-based CRM systems is essential
  • Experience with email distribution software is useful but not essential

Terms and conditions

Salary TBC (depending on experience)

Working week 37 hours (full time)

Annual leave 25 days per annum (plus bank holidays)

Pension Group Personal Pension Scheme available

Healthcare Healthcare and cash plan schemes available

Our People Perks

✓ Hybrid working

✓ Pension enrolment from first day of service

✓ Private Medical Insurance and Cash Plan Schemes provided

✓ Option to buy or sell annual leave days

✓ Employee Assistance Programme

✓ Mental Health Hub

✓ Benefits hub, discounts across a broad range of partners

✓ Early Fridays, finish half an hour early every Friday

✓ Extra day off over the annual festive period

✓ 1 paid volunteer day per year to give something back to the community

✓ Plus many more

 

Recruitment process

Those who wish to be considered should submit a CV and a cover letter explaining why they are interested in the role and what they will bring to it, by email to [email protected] no later than 5 August 2022.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy),