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Job title: Education Services Coordinator

Department: Education

Reports to: Education Services Executive

Date: April 2023

Responsible for:

The post holder will be responsible for providing the coordination and administration for all qualifications. Supporting students from enrolment to completion and for higher education qualifications graduation. This must be executed to a high and professional standard.

Job context:

The CIPP offer a range of education services including qualifications up to level 7. The post holder is responsible for ensuring the effective administration of our programmes and support to our students. Promoting excellent customer service to the CIPP customers and business departments.

Major responsibilities:

  • Day-to-day administration of all qualifications to a high standard
  • Coordinate a variety of conflicting timetables
  • Customer invoicing
  • Provide support to all the CIPP customers
  • Monitor for conflicting priorities to ensure delivery of these responsibilities
  • Co-ordinate delivery of all learning sessions either face to face or online
  • Coordinate all course assessments and resit assessments
  • Ensure the e-learning platforms are kept up to date
  • Manage a large amount of student and tutor correspondence
  • Prioritise own tasks
  • Maintain all ISO 9001 processes for the education services team
  • Resolve student queries and concerns
  • Ensure personal objectives are met
  • Maintain effective and professional stakeholder relationships
  • Weekend emergency contact for teaching sessions and exams on a rota basis
  • Support the Education Services Executive and Senior Education Coordinators in the following:
    • Achieving the overall departmental strategy
    • Assist in the maintenance of all documentation such as customer correspondence, enrolment forms and course information, to ensure accuracy

Particular Challenge:

The main challenge is to maintain a consistent high standard of administrative provision whilst faced with demanding deadlines and conflicting timetables. The Education Services team is responsible for a large proportion of the CIPP’s portfolio and can face challenging deadlines. The post holder will need to remain focused on the tasks to be completed.

It should be noted that this role is expected to evolve and, as a result, the job specification will be reviewed at the point of annual appraisal.

Person Specification:

Potential candidates for this post will need to demonstrate the following:

  • Data management experience and advanced levels of IT literacy
  • Ability to prioritise tasks and meet deadlines whilst maintaining a high standard
  • Process driven
  • Good oral and written communication skills
  • Attention to detail
  • Flexibility and determination
  • Resilience, not easily deflected by obstacles
  • Self-motivated with a positive attitude
  • Deliver customer service to best of their ability

Other activities:

The post holder may be required from time to time to undertake other duties to assist the CIPP with its strategy objectives. This role also requires occasional travel, overnight stays, and weekend working.

Qualifications, skills, and experience:

  • Excellent knowledge of Microsoft office packages
  • Good communication skills
  • Time management skills
  • Minimum RQF Level 2 or equivalent education

Our Values and Mission Statement

Our values:

  • Teamwork: We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities
  • Communication: Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority
  • Trust and honesty: We trust our colleagues and provide a safe environment for honesty within the working environment
  • The continuous pursuit of excellence: We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues
  • Professionalism: We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner
  • Our Mission Statement: “Supporting and developing payroll and pension professionals through education, membership and recognition”

These form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: £22,000 to £23,500 pa gross (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 14 April 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Title: Events and Training Administrator

Reports to: Events and training executive

Date: April 2023

Job purpose

The purpose of this job is to support the events and training team in the delivery of CIPP’s events to a high and professional standard and provide central travel and administration support to other departments of the CIPP.

Dimensions

  • The post holder affects several hundred event delegates, students and tutors
  • The post holder affects internal and external trainers
  • The post holder affects external suppliers
  • The post holder affects the CIPP’s events, include flagship events such as the Annual Conference and Exhibition and Graduation ceremony

Principal accountabilities

  • Source and execute travel and accommodation requests for whole of CIPP conforming with the relevant policies, sourcing the most cost effective and suitable options and maintaining a financial record of bookings and spend, including Oyster card top ups and distribution
  • Build online webinars for CIPP and external sponsor events via event platform (currently WebinarJam)
  • Produce final administration for events from badges, networking lists, registration lists, chairs folders and speaker biography sheets
  • Assist with all necessary administration to process delegate registrations for both events and training courses, from initial booking through issue of request for funds and reconciliation of payment via credit card or invoice payments
  • Produce joining details and relevant communications to delegates in a timely manner
  • Produce and monitor feedback analysis for all event delegates
  • To assist the marketing team
  • To attend events and carry out duties as agreed with the events and training executive including setting up equipment, registering delegates and liaising with the venue
  • To participate as necessary in other tasks as required
  • To send out delegate communication using the online platform
  • Source suppliers and vendors for CIPP events from chartered member gifts and table centrepieces
  • Manage and prioritise own tasks and respond to urgent requests within company guidelines

The above are to be carried out within budget constraints and to pre-defined timescales and quality standards.

The post holder will be required, on occasions, to travel, work weekends and spend occasional nights away from home to support events.

Job context

This role is a team member position and is key along with all other team members, to the fundamental purpose of providing administration support to all CIPP business areas.

The post holder operates as part of a team and liaises closely with peers at the same level, as well as with team leaders, managers and members of the senior management team.

What drives the role?

The post holder is required to organise his/her own workload and pace to meet the requirements of the role combined with the overall plan of timelines for events, including short courses, joint initiatives, and conferences.

In addition, monthly and weekly deadlines must be met as well as leaving space for ad hoc requirements and organisational crises.

The post holder abides by policies and procedures as set by the senior management of the Company and operates within these boundaries. He/she also operates within the scope of the accredited Quality Standards – ISO 9001.

Nature and scope of working relationships

Working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. Accurate communication in this position, as is the case with all team members, is vital as information needs to be correct to enable a successful service.

It is also necessary to build and maintain internal relationships throughout the business. Key internal stakeholders for this role include:

  • Events and training executive
  • Events Manager
  • Senior management team
  • Board of non-executive directors
  • Students and delegates
  • Suppliers and contractors
  • Tutors and trainers
  • Internal staff

The post also requires the ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.

The post holder is required to assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Skills, knowledge and attributes

The post holder will need to be IT literate to a good standard, which should include working knowledge of Microsoft Office packages.

The post holder will need to have sound communication skills, organisational skills and an ability to manage complete organisational projects. They must have good attention to detail and take pride in the work they produce.

The post holder will need to be flexible, willing, proactive, tenacious, organised, and professional.

He/she will:

  • Demonstrate a desire to take the business forward
  • Not easily deflected by obstacles in his/her path
  • Set clear and challenging goals for self
  • Communicate effectively with all levels of staff
  • Share information to develop and maintain relationships
  • Deal with a wide range of internal and external contacts
  • Deliver excellent customer service
  • Find the most effective and time-saving ways to solve problems
  • Be able to work to tight deadlines

Our Values and Mission Statement

Our values:

  • Teamwork: We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities
  • Communication: Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority
  • Trust and honesty: We trust our colleagues and provide a safe environment for honesty within the working environment
  • The continuous pursuit of excellence: We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues
  • Professionalism: We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner
  • Our Mission Statement: “Supporting and developing payroll and pension professionals through education, membership and recognition”

These form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: £21,000 per annum gross

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 5 May 2023.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Consultancy Relationship Lead

Reports To: Business Development Director

Date: February 2023

Function of Role: To lead and grow the consultancy arm of the business

Job Purpose:

The purpose of this brand new, challenging role of Consultancy Relationship Lead is to develop, grow and lead CIPP Consult.

The role is a full time, permanent position, home/office based with UK travel required It would be suited to an individual with knowledge of the payroll industry and consultancy market.

Dimensions:

  • Identify opportunities to provide consultancy services to clients
  • Liaise with clients regarding short-term or long-term projects to address a variety of issues and needs
  • Co-ordinate processes and procedures in relation to service delivery, including but not limited to the raising of invoices and POs, creating proposals and contracts for services and diary management
  • Oversee several lead consultants and ensure projects are delivered to a consistently high standard
  • Meet with external management or appropriate stakeholders to understand their requirements
  • Use interviews, surveys to collect necessary market data
  • Conduct situational and data analysis to identify and understand a problem or issue the 3rd party may have
  • Present and explain findings to appropriate executives as and when required
  • Provide advice or suggestions for improvement according to objectives if out of the project scope
  • Formulate plans to implement recommendations if can’t be done inhouse
  • Arrange for training to people affected by change
  • Evaluate the situation periodically and adjust when needed
  • Replenish knowledge of industry, products, and field

Principal Accountabilities

  • Managing a team of freelance consultancy partners to deliver a high-quality consultancy service to current and potential CIPP customers
  • Work with the Business Development Director and Business Development team
  • Develop CIPP Consult by creating growth opportunities within existing CIPP business customers and develop new business opportunities
  • Provide and identify high-quality research and development opportunities for CIPP Consult
  • Provide technical input as required to proposals and reports
  • Review and feedback to consultant partners, prior to any report being provided to clients
  • Present at CIPP and external customer conferences and workshops
  • Prioritise own tasks and respond to urgent requests promptly

Who drives the role?

The post holder is required to organise their own workload and pace, to meet the requirements of the role combined with the plan of timelines for events including consultancy visits, joint initiatives, conferences, and qualifications activities.

In addition, monthly and weekly deadlines must be met as well as leaving time for ad- hoc requirements and organisational demands.

The post holder must abide by policies and procedures as set by the senior management of the Company and operates within these boundaries.

Job Context

The purpose of this challenging role of Consultancy Relationship Lead is to grow and lead CIPP Consult.

This role will report directly into the Business Development Director.

Nature and Scope of Working Relationships

Working relationships exist from the CEO of the organisation through to all levels of staff including contract staff, students, and course delegates. To ensure a consistent and accurate service to customers, this position requires excellent written and oral communication skills.

The post holder must also have the necessary skills to build and maintain external relationships with customers, organisations, trainers, and consultants. Customer service is paramount at CIPP.

Knowledge

The post holder will need to be IT literate to a good standard with sound knowledge of Microsoft 365.

The post holder will need to have sound communication skills, organisational skills, and an ability to manage organisational projects to a successful completion.

The post holder will need to be flexible, have a “can do” attitude, be proactive, tenacious, organised, and professional.

The post holder will need to:

  • Demonstrate previous success in managing relationships with external stakeholders
  • Be educated to a high standard, degree level is preferred but not essential
  • Be able to demonstrate a desire to take the business forward
  • Demonstrate thorough knowledge of the field of expertise and willingness to keep abreast of advancements
  • Not easily be deflected by obstacles in their path
  • Have the skills to set clear and challenging goals for themselves
  • Be able to communicate effectively with all levels of staff
  • Be able to share information to develop and maintain relationships
  • Be a great listener with ability to communicate effectively with people of diverse disciplines
  • Be able to deal with a wide range of internal and external contacts
  • Deliver a high-class customer service
  • Have the confidence to question to probe for more information to gain a wider picture of the situation.
  • Be able to source the most effective and time-saving methods to solve problems

Particular Challenge

To ensure all deadlines are met, whilst maintaining a high standard of delivery to continue the CIPP’s professional image.

Our Values and Mission Statement

Our values of:

  • Collaboration

We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities

  • Communication

Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority

  • Trust and honesty

We trust our colleagues and provide a safe environment for honesty within the working environment

  • The continuous pursuit of excellence

We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues

  • Professionalism

We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner and our Mission Statement: “Supporting and developing payroll and pension professionals through education, membership and recognition” form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.

Terms and Conditions:

Salary: Negotiable depending upon experience

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based / Home Based

Our People Perks:

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Extra day off over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Monday 27 February 2023.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Finance Executive

Reports To: Finance Manager

Date: November 2022

 

Job purpose

The purpose of the role is to support the Finance Manager in producing and delivering accurate and timely management and financial information within deadlines, as well as carrying out some of the important daily tasks and assisting with ensuring processes and procedures are up to date and efficient.

 

Dimensions

The job holder is responsible for daily cash allocation of receipts and payments from the bank, and to assist the Finance Manager with month end accounting procedures as detailed below:

 

The job holder will:

  • Accurately process all receipts and payments in and out of the bank on a daily basis and in a timely manner
  • Assist with answering any emails in the Finance inbox, including completion of supplier / client account forms
  • Process month end accruals, prepayments and any other journals as required
  • Carry out month end reconciliations including debtors/creditors ledgers and bank accounts, resolving any queries
  • Assist the Finance Manager with reconciliation of discrepancies or errors identified by liaising with budget holders
  • Assist the Finance Manager with month end close down
  • Produce monthly payroll reports for tutor fees and send to the payroll provider
  • Provide cover for the monthly payroll processing on Sage 50 Payroll in the Finance Managers absence (Payroll is currently processed externally but there are plans to bring it in-house at some point in the future)
  • Provide cover for fortnightly expense payments in the Finance Managers absence
  • Take responsibility for ensuring all processes & ISO procedures are correctly documented, reviewed and improved, to ensure efficiency and clarity within the department and create new processes and procedures where appropriate
  • Assist during the budgeting and forecasting process
  • Assist in the production of year end accounts and with any audit queries
  • Provide cover for the Finance Assistant when required
  • Adhere to the organisations financial policies and procedures
  • Suggest changes or improvement to increase accuracy, efficiency and cost reduction
  • Understand key drivers of the business and support in driving business performance
  • Other finance duties as and when required

 

Other Activities

The job holder may be required, from time-to-time, to undertake duties other than those listed above, which are identified by the Finance Manager as necessary for the operational management and / or the commercial development of the company. It is essential to be flexible as and when required, particularly at month end and year end, and when covering team annual leave / absences.

 

Skills, Knowledge and Attributes

  • Experience of bank posting and reconciliation
  • Experience of processing prepayments, accruals and other month end journals
  • Experience of processing monthly payroll
  • Experience of Sage 200 accounts and Sage 50 payroll desirable
  • Good level of knowledge of Microsoft Office, particularly Excel
  • Confident use of computer systems
  • AAT level 2 qualified would be preferred
  • Excellent mathematical skills
  • Excellent communication skills, both written and verbal
  • Enthusiastic work attitude
  • Self-motivated but demonstrably a team player
  • Excellent attention to detail with an ability to spot numerical errors, whilst being able to work with interruptions and to tight deadlines
  • Organisational and time management skills to manage competing priorities / deadlines and own workload
  • Problem-solving and analytical skills

 

Particular Challenge:

This is a newly created role and there may be quieter times where the job holder will be expected to work on their own initiative and help to resolve some historical IT and process issues that have taken a back seat due to current workload.

 

Terms and Conditions:

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 26 days annual leave per annum (plus bank holidays)

Location: Office-based, in Solihull.

 

Our People Perks

  • Hybrid working
  • Pension enrolment from first day of service
  • Private Medical Insurance and Cash Plan Schemes provided
  • Option to buy or sell annual leave days
  • Employee Assistance Programme
  • Mental Health Hub
  • Benefits hub, discounts across a broad range of partners
  • Early Fridays, finish half an hour early every Friday
  • Close-down over the annual festive period
  • 1 paid volunteer day per year to give something back to the community
  • Plus many more

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Monday 28 November 2022.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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This is an exciting and challenging opportunity for a dynamic and outcome focussed professional to drive forward and lead a successful membership organisation. The role involves working flexibly, requiring time to be divided between working from home, travelling (including some overseas travel) and managing a busy central office located in Solihull. The new Chief Executive Officer will head a Senior Leadership Team and work with the CIPP Board to implement the Institute’s vision, strategy, and ambition.
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Key to the role is the ability to work collaboratively with partners and stakeholders to deliver business growth whilst maintaining both the financial health of the organisation and the highest standards in the services it provides. The CEO has oversight in the areas of policy, finance, people, education/training, membership and operations and will be required to ensure that CIPP business is conducted efficiently, and that effective governance processes and procedures are followed. The position also involves an important ambassadorial role to ensure that the CIPP’s high reputation is maintained.
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Candidates will need to provide evidence that they are confident in debating and presenting to a range of audiences, particularly on payroll related topics, and can communicate well with others including peers, staff, members of the Institute and external stakeholders. They will need to be proactive, inspirational and have the energy and enthusiasm to drive strategy, as well as exercising sound judgment in leading the organisation in an appropriate and credible direction.
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It will be essential to demonstrate a track record of having grown and nurtured organisations and led effective staff teams, as well as to show a sound understanding of issues affecting payroll and related professions in the UK. Candidates should have a keen interest in organisational design and productivity and best practice in organisations and leadership.
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To apply for this role, please send your current CV and covering letter detailing your interest and suitability for the post, together with details of your current remuneration to [email protected].

 

Closing date for applications: 9th January 2023.

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Role Specification

Job Title: Customer Services Coordinator

Reports to: Membership manager

Date: July 2022

 

Job Purpose

The purpose of this role is to support the Business Development team in providing excellent customer service to our key accounts and new business partners with the ultimate goal of increasing membership, education and Payroll Assurance Scheme sales and retention.

Dimensions:

  • Promote sales across all Institute services through effective communication and customer service and is responsible for developing and maintaining new business opportunities
  • The job holder is responsible for maintaining and updating the customer and prospect database held within the organisation
  • The job holder will deal with customers of the Chartered Institute, including members, students, and corporate clients
  • The job holder plays a pivotal role in new business recruitment, engagement and retention through delivery of effective and efficient administration
  • Provide support to the membership manager to support the Institute’s growth objectives for the Payroll Assurance Scheme

Principal accountabilities:

  • Promote excellent customer service to all CIPP business departments through effective communications and attention to detail
  • The execution all communications for the Payroll Assurance Scheme and consultancy, including but not limited to:

– Creating and writing email and online communications

– Distribution of engagement and renewal communications

– Proofreading communications to ensure professionalism and consistency of message in line with communication and branding guidelines

– Updating templates and communications when information changes and ensuring all internal and external stakeholders are informed

  • To handle email enquiries received through the website, email and inbound phone calls, and respond accordingly in a timely manner; ensuring that they are logged correctly in the database
  • Maintain accurate client records, updating when necessary and using the CRM to ensure business continuity
  • Building and maintaining relationships with organisations for bulk memberships
  • All Payroll Assurance Scheme and consultancy administration from registration, through to renewals, raising invoices, payment collection (by online, cheque, credit card) and reconciliation (working with finance)
  • Raising and issue of purchase orders and invoices
  • To attend CIPP member and external events including acquisition and conversion of new members and key accounts
  • To participate as necessary in other tasks as required to assist the CIPP in its strategic objectives

 

This post holder will be required to travel and spend nights away from home to support events.

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

Job context:

  • The role is integral to the business development function within CIPP and future growth of the Institute and providing an excellent customer service to all customers

What drives the role?

  • The role is not stand alone, but is part of a ‘one team’ culture but the post holder must be able to organise their own workload to meet requirements of the business
  • Accuracy and attention to detail is essential to maintain the image of the Institute
  • As the role encompasses differing responsibilities, the post holder must organise their workload to meet the pace of requirements often working and delivering to concurrent and conflicting deadlines

Nature and Scope of Working Relationships

  • Integration with other business areas is key to successful working at the Institute – which requires a high degree of communication skills with peers and managers to be exhibited by the job holder
  • The job holder will work closely with and communicate with colleagues, managers, directors, members and all stakeholders
  • Key internal stakeholders:

– Directors
– Marketing team
– IT department
– Finance team
– Sales team

Particular challenge

The main challenge is to provide a constant professional image for the organisation and to meet all deadlines to time and quality.

Key skills, knowledge and attributes

  • Excellent organisational skills
  • Ability to work under pressure and achieve deadlines is essential
  • Attention to detail
  • Excellent written and verbal communication skills
  • Confident telephone manner
  • IT literate to a high standard
  • Committed to delivering excellent customer service
  • User familiarity with membership-based CRM systems is essential
  • Experience with email distribution software is useful but not essential

Terms and conditions

Salary TBC (depending on experience)

Working week 37 hours (full time)

Annual leave 25 days per annum (plus bank holidays)

Pension Group Personal Pension Scheme available

Healthcare Healthcare and cash plan schemes available

Our People Perks

✓ Hybrid working

✓ Pension enrolment from first day of service

✓ Private Medical Insurance and Cash Plan Schemes provided

✓ Option to buy or sell annual leave days

✓ Employee Assistance Programme

✓ Mental Health Hub

✓ Benefits hub, discounts across a broad range of partners

✓ Early Fridays, finish half an hour early every Friday

✓ Extra day off over the annual festive period

✓ 1 paid volunteer day per year to give something back to the community

✓ Plus many more

 

Recruitment process

Those who wish to be considered should submit a CV and a cover letter explaining why they are interested in the role and what they will bring to it, by email to [email protected] no later than 5 August 2022.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy),

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Title: Business Support Executive

Reports to: Business support manager

Date: April 2022

 

Job purpose

The purpose of this job is to assist the business support operations across all business areas.

The role reports to the Business support manager. The role requires working closely with staff across the CIPP and will involve regular liaison with all departments, external suppliers, subject matter experts and a range of external stakeholders.

 

Critical success factors

The business support executive will be experienced in the coordination of business operational support and will produce a high standard of administration.

The post holder will operate as part of a team and will confidently liaise with colleagues of all levels and external suppliers.

 

Principal accountabilities

  • Monitor and maintain Health & Safety compliance in-line with HSE regulations
  • Coordinate the application of Health and Safety policies within the organisation
  • Report to HSE adhering to RIDDOR guidelines in absence of Business support manager
  • Wellbeing and mental health ambassador
  • First point of contact for maintenance and facilities contractors, developing relationships, managing quotes, and obtaining relevant RAMS when required, including out of office support
  • Contract negotiation and budget control
  • Provide business support, coordination, and administration to all departments
  • Coordinate the facilities within Goldfinger House; and any other premises acquired by the CIPP, to ensure the office environment is safe and operational
  • Deputy ISO9001:2015 officer and coordinating compliance of the standard
  • Provide administrative support for the Risk Register; liaising with the relevant stakeholders to assess and prioritise levels of business risk and controls required
  • Responsible for driving forward the CIPP stance on Environmental sustainability
  • Provide administrative support to the DPO and Deputy DPO in all aspects of Data Protection to ensure the CIPP’s compliance with current regulations
  • Manage external suppliers in delivery for work packages
  • Manage external suppliers for stock and stationery requests
  • Accurately inputting and managing information in the CRM system
  • Front of house administration, servicing and booking internal meeting rooms when required
  • Execute a high-quality customer service for internal and external customers
  • Assist in mentoring within the team
  • General administration duties including but not limited to; post, photocopying, filing and archiving
  • To participate as necessary in other tasks as required

 

The above are to be carried out within budget constraints and to pre-defined timescales and quality standards.

 

What drives the role?

The post holder must be able to organise his/her own workload to meet the required business needs, managing their time for ad hoc support when required.

 

The post holder will work in line with policies and procedures set by the senior management and will operate within these boundaries. He/she will also operate within the scope of the accredited Quality Standards – ISO 9001.

 

Skills, knowledge and attributes

The post holder will need to have some experience of Health & safety practices, Wellbeing strategies, Facilities coordination, or Environmental change management.

 

The post holder will need to be IT literate to a good standard, which should include working knowledge of Microsoft Office packages and ideally CRM systems.

 

The post holder will need to have excellent organisational and coordination skills, sound communication skills and an ability to manage complete organisational projects. They must have good attention to detail and be able to meet deadlines.

 

The post holder will need to be organised, flexible, willing, proactive, tenacious, and professional.

 

They will:

  • Demonstrate a desire to take the business forward
  • Identify problems and find solutions
  • Be focussed and self-motivated
  • Communicate and engage effectively with all levels with the CIPP
  • Manage effectively with stakeholders and suppliers
  • Deliver excellent customer service
  • Provide high standard of administration
  • Be a team player but able to work independently
  • Be able to work to tight deadlines

 

Terms and Conditions:

Salary: TBC (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 25 days annual leave per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Healthcare and cash plan schemes available

Location: Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 6 May 2022.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job title: Marketing Coordinator

Reports to: Marketing Executive

Date: April 2022

 

Job purpose

The purpose of this job is to support and develop the marketing activity for CIPP.

 

Dimensions

  • The job holder has a coordination role in directly delivering or supporting sales and marketing activities across all CIPP services through the full marketing mix.
  • Responsibility for timely and accurate direct marketing campaigns.
  • Dealing with internal and external suppliers of sales and marketing related services, including printers, designers, research agencies and suppliers of promotional goods.
  • The job holder plays a pivotal role in membership recruitment, engagement and retention through delivery of effective and efficient administration.

 

Principal Accountabilities

  • Coordinate online and offline marketing campaigns through conception, design, production and implementation to support our growth objectives.
  • To deputise on behalf of the Marketing Executive as and when required.
  • Provide excellent customer service internally to all business departments through effective communications and attention to detail.
  • To support the general brand positioning and awareness goals of the CIPP.
  • To work with other members of the marketing team, as well as peers in other departments, as necessary in line with the corporate goals of the CIPP.
  • To coordinate with the marketing executive and the events team with regard to the marketing requirements for specific events and conferences.
  • Assist the marketing, sales and business development teams by managing the marketing inbox and ensuring queries are dealt with in a timely manner.
  • To make website amends in a timely and accurate manner as and when needed.
  • To be responsible for updating external supplier online training course information as required.
  • To attend CIPP and external partner events as required.
  • To assist the marketing executive in creating compelling copy for social and email campaigns.
  • To create and manage a monthly content plan and post across all social media accounts as well as creating organic social media posts as required.
  • To assist the marketing executive with analysing and reporting campaign results on a monthly basis.
  • Assist the marketing executive and the marketing manager with the delivery of National Payroll Week to ensure a successful.
  • To work with the marketing executive and the business development executive to ensure third party campaigns are executed, tracked and reported to sponsors/advertisers.
  • Proofreading all copy, marketing and external communications.
  • Any other reasonable duties that are required.

 

This role may require some travel, overnight stays and weekend working.

 

The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

 

Job Context

  • The role’s core focuses are support of revenue and brand growth by assisting in the delivery of the annual marketing plan.
  • The job holder will work closely t with colleagues in the marketing, sales and design to assist in the delivery of all marketing materials.
  • The requirement on the job holder is to represent the CIPP as a highly professional body.
  • The job holder will work within a tightly knit team, including the business development director, marketing manager, marketing executive, business development executive, creative manager, designer and sales team.

 

What drives the role?

  • This is a fast-paced role requiring self-starter skills, excellent time management and organisation.
  • Meeting planned deadlines are critical to the performance of this role, as is the ability to work with peers and more senior colleagues in other departments.
  • Attention to detail is of critical importance to maintain the image of the CIPP and ensure accuracy of all marketing materials.
  • Willing to learn and apply new skills.

 

Nature and Scope of Working Relationships

Working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. It is also necessary to build and maintain internal relationships throughout the business. Key internal stakeholders for this role include:

  • Business Development Director
  • Marketing Manager
  • Events Manager
  • Membership Manager
  • Education Manager
  • Marketing team
  • Design team
  • Sales team
  • Senior leadership team
  • Board directors
  • Internal staff

 

In addition:

  • The role is not standalone but is part of a ‘one team’ culture which requires sharing of ideas and willingness to support all business areas, to meet our corporate objectives.
  • The ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.
  • Hold self-starter skills, as well as the ability to think clearly under pressure. Accuracy and attention to detail is of utmost importance to maintain the image of the CIPP.
  • Be a highly motivated and creative individual and help to deliver the marketing plan credibly and successfully to new and potential members and employers, in order to build our membership.
  • Assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

 

Skills, knowledge and attributes

The post holder will need to be IT literate to a high standard, which should include an excellent working knowledge of all Microsoft Office packages, ideally with knowledge around social media channels and how this operates in a B2B environment.

 

The post holder will need to be confident in their written and verbal communication, and have sound organisational skills, as attention to detail is critical in this role. They must have a proactive, professional and friendly manner, and be flexible to work to deadlines often at short notice.

 

Ideally the post holder will also have:

  • A desire to learn about the CIPP in order to grow our membership base
  • An understanding of key marketing principles and processes in practice
  • Initiative to prioritise workload, as well as the workloads of others within the team
  • A willingness to learn and apply new skills

 

Terms and Conditions:

Salary TBC: (depending on experience)

Working week: 37 hour working week (full-time)

Annual leave: 25 days annual leave per annum (plus bank holidays)

Pension: Group Personal Pension Scheme available

Healthcare: Healthcare and cash plan schemes available

Location: Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 29 April 2022.

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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Job Title: Payroll Advisory Officer
Department: Operations/Education
Reports to: Payroll Advisory Team Leader
Date: March 2022

The role
The purpose of this role is to promote excellence in the payroll and pensions profession, by not only being an enabler of legislation but to be part of a team that plays a key role with government departments. This role has a front-line advisory service requirement, advising members on technical issues of payroll, pensions, or reward in addition to proofing the technical material primarily used for training and qualification courses.

As part of the advisory team this role will work closely with Policy and Research Officers, in addition to the Policy Lead.

Person Specification
We are looking for a person who can demonstrate team working, with a positive attitude.

All eligible candidates must satisfy both the technical and non-technical criteria defined below and will be able to demonstrate these skills from their time working in a payroll, pensions, or reward role.

An excellent telephone manner is required as is excellent writing skills.

Specific responsibilities

Duties will often be shared between the payroll advisory officers as resource and or expertise permits. However, this role will be responsible for providing assistance to the subject matter experts by proofing all technical material. Other duties that will be shared include:

1.Operating and maintaining the CIPP’s technical advisory service.
2.Provide assistance to the technical author by proofing all technical material
3.Working with the Subject Matter Experts to respond, on behalf of the CIPP, to member’s issues. Preparing articles and Q&As based on these responses for inclusion in the Institute’s member magazine.
4.Undertaking research and or supporting research as requested on current operational issues within the payroll and pensions profession.
5.Supporting the Policy & Research Officers with statistical evidence obtained from the technical helpline.
6.Provide information as necessary to the Policy & Research Officer for inclusion on the CIPP website, in News Online and the Institute’s magazine.
7.Contribute to programme content for member and national forums, using statistical evidence.
8.Prepare and distribute reports pertaining to partner organisations, detailing queries received and the main topics, working in.
9.Prepare a statistical report, to include recommendations to support the Head of Operations manager report.
10.Facilitate, monitor and report on the CIPP’s online forums including Specialist Interest Groups, alerting the Policy & Research Officers and or Policy & Research Technical Lead of specific issues where appropriate.
11.Attend ad-hoc consultation and or Specialist Interest Group meetings where required.

Potential candidates for this post will need to demonstrate:

• Minimum of 3 years’ experience in a payroll and or pensions environment.
• Broad payroll knowledge across the areas covered in appendix 1. It is understood that the post holder will not always inherently possess this knowledge. A steep and continuous learning curve is part and parcel of this role due to the changing nature of the subject matter.
• Confidence in their ability to work with members.
• An enquiring mind and the self-motivation to seek out answers are vital.
• Enjoyment of detail involved in payroll and pensions administration, with reference to proof reading.
• Resilience.
• Sense of humour.
• Initiative.
• Flexibility.
• Top quality oral and written communication skills and an understanding of when and how to communicate.
• Attention to detail. This role requires extensive reading and absorption of information which can then be relayed authoritatively in both written and oral communication.
• Good levels of IT literacy.

Terms and Conditions:

Salary: TBC (depending on experience)
Working week: 37 hours
Annual leave: 25 days annual leave per annum (pro-rated)
Pension: Group Personal Pension Scheme available
Location: The role can be office based at the CIPP’s headquarters; Goldfinger House, Solihull, although currently trialling working from home until August 2022. Remote working will be considered.

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than Monday 7 March 2022.

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person
for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief,
race, nationality and ethnic or national origin, colour, sexual orientation or disability.

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ROLE SPECIFICATION

Job title: Marketing Manager

Reports to: Business Development Director

Date: November 2021

 

Job purpose

 

The purpose of this job is to effectively, efficiently and successfully implement and deliver the marketing strategy, supporting the overall business strategy and objectives for the CIPP. This area of the business works to a very high level and at an extremely fast pace. The workloads will vary but will always provide new challenges. The Marketing Manager will be expected to be self-sufficient and undertake projects/tasks set by the Business Development Director. This role will generate a number of activities from a wide range of meetings. At all times this role must seize opportunities to maximise the opportunity to promote the profession and the CIPP’s services commercially.

 

Dimensions

 

  • The job holder plays a pivotal role in directly delivering sales across all Institute services through fully utilising all elements of the marketing mix
  • The active customer / prospect database managed by the marketing and membership team includes current and past customers / members, as well as a large prospect database of large corporate and SMEs. The job holder has responsibility for maintaining the database and ensuring relevant contacts are acquired and developed accordingly.
  • The job holder will deal with customers of the Chartered Institute, including members, students and corporate clients
  • The job holder deals with external suppliers of sales and marketing related services, including printers, suppliers of promotional goods, data providers and external media.

 

Principal accountabilities

 

  • To implement, in line with overall corporate strategy, the marketing and business development plan (incorporating direct sales, marketing planning and promotional activities) which delivers growth in revenue and customer base. Brand strength and awareness are also key goals within this development plan.
  • To raise the profile of the CIPP through planning and implementing effective PR and social media strategies which are in line and co-ordinated with the overall marketing, business development and organisational strategies and objectives in order to maintain and increase brand awareness, ultimately positioning the CIPP as the organisation to go to for a comment in payroll, pensions or reward. This will include, but is not restricted to:

o Involvement in various awareness weeks and days which may increase the CIPPs brand exposure for specific initiatives

o Planning, implementation and analysis of research which will generate interesting and newsworthy headlines

o Working with other departments to establish creative ideas for PR and social media campaigns linked with objectives

o Develop and maintain relationships with key press contacts as identified by the CIPP

▪ Research, identify and recommend key press contacts based on industry knowledge and understanding of the issues which interest their readership

o Producing nominations for the CIPP in relevant award categories which will increase the overall brand position of the CIPP and its products and services

  • Line management of the marketing executive, the sales executive, the business development executive and the creative manager, to ensure the successful delivery and implementation of the marketing and sales plans; as well as achievement of targets
  • To work closely with other managers within the organisation to deliver agreed revenues, customers, and other goals, requiring both the building of communication and understanding with peers, as well as the ability to schedule and plan in great detail so that the responsibilities of all parties to the plan are understood and agreed
  • To achieve revenues from promoting the Institute’s range of products and services using the full marketing mix
  • To identify new customers and new business opportunities
  • Creating and editing marketing copy that is accurate, well-researched and meets the Institute’s needs and deadlines
  • Ensure that the CIPP is compliant with relevant data protection legislation relating to marketing and sales
  • To develop, and implement, an effective internal communications plan within the CIPP
  • To deliver other business development or marketing related projects or ongoing operational issues as required for the role

 

This role requires frequent travel, overnight stays and occasional weekend working. The above principal accountabilities are to be carried out within pre-determined budget constraint, timescales and quality standards.

 

Job context

 

The role’s core focuses are support of revenue and brand growth and is integral to the membership and marketing function within the CIPP. The job holder will work closely with colleagues and delegates effectively within the team to deliver agreed process outcomes and will work within a tightly knit marketing and business development team.

 

Four employees report directly to the role. It is key that while the staff team have specific operational responsibilities, tasks, objectives and skills must be shared across the team to ensure cooperation of effort and flexibility of resource deployment. The job holder has a responsibility to develop and upskill team members within the marketing and sales team.

 

Revenue budgets and other targets will be set in discussion with the job holder and the board of directors, but the route to achievement is in the hands of the job holder. The requirement on the job holder is to represent the CIPP as a highly professional body.

 

What drives the role?

 

As the role encompasses differing responsibilities, the post holder organises his/her workload and pace of to meet the requirements of the role thus working to and delivering to all the concurrent and often conflicting deadlines. Meeting planned timescales and budgets is critical to the performance of this role, as is the ability to work with peers and more senior colleagues in other departments.

 

The role is not standalone but is part of a ‘one team’ culture which requires sharing of ideas and willingness to support all business areas. The aim is to enable the overall corporate objectives to be satisfied.

 

This is a fast paced role requiring self-starter skills, as well as the ability to think clearly under pressure. Accuracy and attention to detail is important to maintain the image of the Institute.

 

The job holder will be a highly motivated and creatively thinking individual who can understand the complex ‘sell’ of a profession, and help to deliver it credibly and successfully to new and potential members and employers.

 

Nature and scope of working relationships

 

The role reports into the Business Development Director and working relationships exist from the CEO of the organisation through all levels of staff to contract staff, students and delegates. Accurate communication in this position, as is the case with all team members, is vital as information needs to be correct to enable a successful service.

 

It is also necessary to build and maintain internal relationships throughout the business.

 

Key internal stakeholders for this role include:

  • Business development director
  • Marketing team
  • Design and creative team
  • Membership team
  • Sales department
  • Senior management team
  • Other managers within the business
  • Board directors
  • Suppliers and contractors
  • Internal staff

 

The post also requires the ability to build and maintain external relationships with suppliers, customer organisations and trainers through written/verbal communication and to receive and provide a good level of product/service.

 

The post holder is required to assist in all areas of the total business as required to cover busy periods, sickness and authorised and unauthorised leave.

 

Particular challenge

 

The main challenge will be to achieve ambitious growth targets in a turbulent political landscape.

 

Skills, knowledge and attributes

 

The post holder will need to be IT literate to a high standard, which should include working knowledge of all Microsoft Office packages, marketing automation software and all relevant social media platforms.

 

The post holder will need to have sound communication and organisational skills and an ability to manage complete organisational projects. They must remain calm, proactive, professional, tolerant, flexible and be able to work to deadlines. The post holder must also be confident, have good attention to detail and a friendly telephone manner, in addition to:

 

  • A desire to take the business forward
  • Professional marketing qualification, preferably with the CIM
  • An understanding of key marketing principles and processes
  • Excellent written and verbal communication skills
  • User familiarity with membership based CRM systems (preferable but not essential) and marketing automation systems
  • The ability to work on own initiative and to prioritise own workload, as well as the workloads of others within the team
  • The ability to develop an enthusiastic and talented team
  • Attention to detail and accuracy
  • Ability to work to tight deadlines
  • Willing to learn and apply new skills

 

Terms and Conditions:

 

Salary TBC (depending on experience)

Working week 37 hour working week (full-time)

Annual leave 25 days annual leave per annum (plus bank holidays)

Pension Group Personal Pension Scheme available

Healthcare Healthcare and cash plan schemes available

Location Office-based, in Solihull.

 

Recruitment Process:

Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to [email protected] by no later than 19 November 2021 (with interviews taking place w/c 29 November 2021).

 

The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability