Payroll Customer Care Representative Full Time

  • PayFit UK

Who are we? 🚀 

PayFit simplifies payroll management and HR processes for SMBs. PayFit is an automated SaaS solution to help business owners and HR professionals save time and money, allowing them to refocus on what really matters: their employees.

Since 2015, we have set ourselves a mission to support the digital transformation of HR management through our ever-growing range of product features and services. We have a strong presence in France and have been growing fast in Germany, Spain, the UK and Italy. With 5,000 customers in 5 countries, we are one of the fastest-growing SaaS companies in Europe.

To find out more about what working at PayFit in London is like, click here.

Our values 💙 

PayFit is successful not only because of our product but because of our culture. Today, we are more than 600 employees at PayFit, and we all share four core values. It’s important to us that we:

👨‍👩‍👧‍👦 Care for each other 
🌱 Always stay humble
🎯 Strive for excellence
💙 Live and work with passion   

We are committed to a culture of inclusion and an environment that enables fulfilment in freedom & responsibility.

The Opportunity ⭐️

We’re looking for a Payroll Customer Care Representative to join our growing Customer Success team. This role is an exciting opportunity for someone who is currently working in a payroll bureau, has a basic knowledge of payroll legislation, and enjoys interacting with customers. You will work closely with the broader customer success team and cross-functionally with the UK’s sales and product teams.

The ideal candidate will have previously run essential payrolls and dealt with customer payroll queries. It would be beneficial for this candidate to know about tax & national insurance, payroll systems, auto-enrolment and statutory payments.  If you currently work in payroll but love supporting customers and solving complex problems, then this is the perfect role for you!

What you’ll be doing 🤩 …

– Day to day, you will work on Salesforce, answering queries from your portfolio and working hands-on with the PayFit platform
– Make PayFit even more self-serve by keeping up to date our customer help centre
– You will work closely with the Product and Sales team to share the customers’ feedback and be the voice of the customer
– Identify upsell opportunities and suggest new initiatives to improve services for our customers

We’d love to meet you if you have 😍 …  

– Demonstrated experience in dealing with payroll processes – you should have been involved with the processing of payroll or advising on payroll matters
– An enthusiasm to learn and advance your payroll knowledge
– The ability to work well in a fast-paced environment
– A proactive approach and will provide feedback to the relevant teams based on customer interactions
– Excellent verbal and written communication skills
– A passion for working as part of a team, but works equally as well independently

In return for this we will offer you 💜…  

– The opportunity to ‘Work from anywhere’ – use the office or any other location as your daily working environment (including internationally for up to 6 months of the year)
– The opportunity to visit and work from our PayFit offices in London, Paris, Berlin, Barcelona & Milan
– Private medical insurance with Vitality
– We cover 50% of your travel to work costs
– We have fortnightly fruit packages delivered to your house (to help you get your 5 a day!)
– Weekly Deliveroo credit to spend on meals of your choice
– 25 days holiday per year
– A beautiful office in Farringdon with fruit and snacks for the team to enjoy
– Regular social events

Hiring Process ⚙️ 

– Screening call with the People Team
– Payroll task and interview with Payroll Customer Associate
– Interview with the Head of Product
– Interview with the Country Manager
– Meet the team

You May Also be Interested In...

To apply for this vacancy, please click the button below to be taken to an online application form.
Click to Apply