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This is an exciting opportunity for a Payroll compliance specialist to join the Payroll team at the University of Kent.  You will ensure the ongoing compliance of the University Payroll Office with key statutory obligations and regulatory guidance.  You will need to maintain a high level of current knowledge on all aspects of Payroll regulation and be able to interpret complex requirements and apply these to the University operations and identify areas where improvement or change is required.

As Payroll Compliance Officer you will:

provide support and guidance to University Schools and Departments on undertaking employment assessments
ensure full compliance with current payroll legislation and University contractual obligations and confirm the accurate calculation and reporting to Her Majesty’s Revenue and Customs (HMRC)
work with the Payroll management team to develop University procedures

To succeed in this role you will have: 

a professional qualification in pensions or payroll administration
proven experience of working in a payroll/pensions environment and the procedures relating to payroll compliance
experience with using an integrated HR/payroll system such as that supplied by Northgate Arinso or any other mainstream software house

The Finance Department aims to provide, in a cost efficient, professional and timely manner, services that allow the University to meet its statutory financial obligations and internal financial management objectives.

Its main focus is to provide the University as a whole (represented by its Governing Body, Council) and individuals holding budget responsibility with financial services and advice. This includes the payment of bills and salaries and collection of monies owed to the University. The Department is also required to ensure that the University operates its affairs within the various external financial and tax regulations and ensure that the University’s financial records satisfy external audit.

The Department is located principally in the Registry Building on the University of Kent Canterbury campus, with additional offices in Darwin College, and has approximately 70 members of staff. It is organised into sections that deal with one or more of the core functions.

How to apply

For further information, and to apply for this position, please visit our website. You will be required to fill in the main details section of the application form as well as upload your CV and a cover letter.

Your cover letter should clearly and explicitly address the requirements of the Person specification and you should provide clear evidence and examples in your application which back-up any assertions you make in relation to each criterion. We recommend a maximum of 4 x A4 sides for this document.

Closing date for applications: June 24th, 2018. Interviews are to be held: July 18th/19th, 2018

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Client: Xero

Got experience of working within Payroll and a passion for excellent customer service? This might be the job for you…

Xero is beautiful accounting software for small businesses. We’re growing our team and need new Customer Experience Specialists to help us support customers from our UK HQ in Milton Keynes.

What is CX?

CX is our fantastic customer care team, made up of Xero product experts (don’t worry, you’ll get extensive training to transform you into a payroll product guru) based in the UK, NZ, AU and US. We work together to provide 24/7 accounting and payroll software support to users.

We’re looking for people with experience in end to end payroll processing and customer-facing jobs. Our team is diverse and eclectic, but one thing we have in common is our passion for good customer service. You’ll be someone who enjoys solving problems, is patient, skilled at explaining things clearly and who knows what it means to provide outstanding customer service and will look for every opportunity to delight our customers.

What you’ll bring…

You’ll have proven UK payroll experience and a strong understanding of payroll legislation and processes.

Knowledge of payroll from outside the UK (NZ, AU or US especially) would be highly advantageous.

You will have a real passion for customer service, love problem solving and are comfortable helping our customers resolve their queries both by phone and email, so excellent written and verbal communication skills are key.

Any experience with cloud based payroll products would be beneficial, but we would consider someone who is familiar and comfortable with technology.

If this sounds like the role for you then we would love to hear from you. Please submit your application and include a link to a portfolio of your work that is representative of what you can do!

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12 months FTC working 3 days per week.

The role of Service Delivery Director will be accountable for the overall performance of the P&L for customer base and will be part of an existing Service Delivery Director team to maximise customer satisfaction across the business.

Main responsibilities and Opportunities

Delivery of operation budget

Primary accountability of the customer based P&L
Constantly review costs and, where appropriate, act to ensure operational efficiency
Ensures timely invoicing and payment and provides the management with accurate financial account reporting
Works on operational cost, budget management & control
Management of Change Requests
Responsible for operational profitability improvement
Spot and implement opportunities for cost savings
Controls SLA reporting and claims penalties and earn backs

Quality Delivery

Management of contract and commercial change request to ensure these are tracked through systems
Ensure data is accurate and consistent
Consistently meet SLA measures
Oversee operational process changes initiated by the customer

Manage customer satisfaction

Responsible for client relationship and customer satisfaction
Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company
Organise regular (quarterly) review meetings
Looking after gaps and needs for improvement and improve services together with local team in agreement with the customer
Issue based root cause analysis and remediation in agreement with customer and local team
Seek out feedback from customers and take action
As appropriate, take ownership of service improvement initiatives driven out of the NGA customer satisfaction surveys
For key accounts, build personal relationships with stakeholders and establish regular contact.
Ensure client losses are monitored and driven down. Identify causes for losses through the Customer Excellence function and derive and champion service improvement initiatives to rectify issues

Promote Operational Excellence

Drive productivity gains in customer accounts
Ensure that common delivery processes and practices are adopted across service locations
Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement across the centers
Focus on measurable results, using systems and business intelligence to measure results, and correlate to marketing spend.
Develop a Global Operational network to ensure consistent alignment across all disciplines

Leadership and Talent Management

Develop a performance culture and an environment that increases employee engagement
Open communication across both the regional teams and your peer groups
Identify and develop succession plans for your team
Encourage feedback and act on what you are told
Constantly assess morale and as appropriate, instigate team building sessions etc. to improve loyalty and enjoyment
Regularly review staffing levels in line with budget and forecast
Ensure that appropriate succession plans exist for key staff
Build training plans for staff to remove single points of failure

You have:

Proficiency in standard office software and HR/Payroll software
Technical knowledge in ERP packages and process improvement

It would be great if you also have:

Good communicator and strong presentation skills
Experience of working with executives in large corporate organisations
Well organised, project management skills
People management, experience of managing remote teams and matrix management
HR and payroll knowledge, minimum experience of 5 years in Senior role
Thorough knowledge of contracts and strong negotiation skills
Strong financial management, experience of managing large p&l’s

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TBAP Trust Benefits package includes:

  • Benenden Health Care Membership
  • Interest Free Travel Season Ticket Loan Scheme
  • Employers for Childcare Vouchers Scheme

TBAP Multi-Academy Trust is at a stage of growth and expansion where we are seeking an outstanding and qualified Payroll, Pensions & HR Coordinator to help us to achieve our objectives and to support us through our next development phase.

The role of the Payroll, Pensions and HR Co-Ordinator is a pivotal post within TBAP Trust’s HR team and works in tandem with the Finance team providing a multi-site service to 400 staff.  The post holder will need to be flexible to stakeholder needs, and adaptable to fit into a growth organisation with an evolving team structure as the Trust expands.  You will have significant experience of Payroll and Pensions administration, ideally Local Government and Teachers’ pension schemes, excel at customer care, and able to develop and maintain excellent relationships with external Payroll Bureaus, Pension Scheme administrators.  You will be either CIPP or CPP qualified and have excellent IT skills and have working knowledge of HRIS.

TBAP Multi-Academy Trust includes eleven Academies delivering high quality Alternative and SEMH Provision across four London Boroughs, Cambridgeshire, Essex and the North-West of England. Additionally, we have a Teaching School Alliance that offers extensive CPD and research programmes at all levels. In September 2016, we opened an innovative new 16-19 Academic AP Free school, which provides an academic curriculum to enable learners to gain access to Higher Education. The Trust has an excellent reputation for providing high quality education and transforming the lives of children and young people and is proud to hold a Silver Award from Investors in People.

The Trust can provide the successful candidate a rare opportunity to be involved in the continuous development nationally of high quality educational services whilst offering a competitive salary, generous annual leave entitlement and employer pension contributions.

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STB are looking to appoint a Payroll Accountant to process the monthly salaries of the STB London staff members of which there are currently six (06). The contract will be for a period of 1 year with an option to extend for an additional year.

The objective is to ensure that all in-market staff (IMS) are paid correctly and the employer, STB London, is aligned   with the policies and demands of HM Revenue and Customs.

Scope of Works

  • Processing monthly staff payroll, staff benefits and annual bonuses.
  • Setting up accounts for new employees and issuing P45s.
  • Online filing of the salaries to HM Revenue and Customs within the stipulated deadlines.
  • Computation of Workplace Pension for staff and liaising with the Pension fund provider.
  • Submission of year end processes to HMRC.
  • Updating the employer, STB, on HMRC Class 1A payments for expenses.
  • Liaise with Area Director who will provide the salary information.
  • Managing and handling staff queries on payroll, personal income tax queries, etc.
  • Annual visit to the STB office to check that staff expense payments are correct and in line with legislation.
  • Processing occasional staff payroll pertaining to Statutory Sick Pay, Maternity Pay, or other similarly related matters, if necessary.

Key Experience

  • Proven work record in payroll services with a minimum of 2 years related experience.
  • CIPP qualified or equivalent.
  • Experience in an outsourcing environment.
  • Ability to handle complex payroll calculations.

The Singapore Tourism Board (“STB” or the “Board”) is located at Southwest House, 11a Regent Street, London, SW1Y 4LR.

Please email: stb_london @ stb.gov.sg quoting the following:  INVITATION TO QUOTE FOR PAYROLL ACCOUNTANT SERVICES – ITQ NO: STB/LOND/18-19/LQ5 to request the ITQ documents, all submissions should be submitted to [email protected] by the closing date of:  Tuesday 22 May AT 16:00 (GMT)/24:00 (SGT)

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This is an exciting opportunity to genuinely join one of the worlds most renowned media companies in a role that will involve providing a comprehensive payroll and HR analytics service to the group to help support board-level decision making.

Working with an outsourced vendor, this role will also have full responsibility for the accurate management and processing of the company payroll operation (500 employees).

  • Payroll Responsibilities will include managing the outsourced payroll vendor to ensure that all relevant payroll deadlines are met as well as reconciling reports against payroll as well as ensuring that PAYE payments are processed in a timely manner to HMRC.  Additional responsibilities include managing the year-end process (P35, P60, P11D’s etc as well as supporting finance with PSA reporting.
  • HR Responsibilities will include working closely with L&D, HR Generalist and Finance teams to analysis requirements, create reports and dashboards and define metrics that can support decision-making processes.

Being the Payroll & HR Analyst lead, you will also be responsible for owning the implementation of new payroll and HRIS systems and effectively acting as the system super-user for both systems, training and supporting team members and ensuring best practice.

So if you have experience working in a similar payroll or HR Analyst capacity and if you are able to manage the end-to-end payroll process alongside the payroll managed service vendor then this could be the career opportunity you have been looking for.

Strong Excel and payroll / HRIS system skills are also essential.

Apply today by sending your CV to us ASAP to be considered.