This is an exciting opportunity to join our established vibrant and hard-working payroll team, working in our modern head office based in Stockport town centre, just five minutes’ walk from the train station and local bus station.
The Customer Care team Leader role is focused on supporting, directing and leading the customer care administrators to ensure that all enquiries are received, recorded and followed up in a timely manner. You must be a strong team player, friendly and passionate about customer care. Must be reliable and resilient with a “can do” approach to work.
This is a great opportunity for someone who enjoys using their own initiative, is able to work quickly and methodically to resolve queries and has a keen eye for detail. This is an interesting and varied role for which we are looking for an individual who has Customer care and payroll experience with a degree level qualification or equivalent. You must be numerate with excellent verbal and written communication skills. You will have a good working knowledge of Microsoft Office including Word, Excel. You will also be a highly organised individual who is able to work to deadlines and provide excellent customer service. Prior experience of iTrent is also desirable.
Our range of employee benefits includes:
- A bright, modern open plan office environment
- Free life assurance
- Pension with company contribution
- A range of employee discounts
- 33 days annual leave and company sick pay scheme
- Employee Assistance Programme
Creative Support is a national not-for-profit care provider supporting individuals with a range of needs, as Payroll Customer Care Team Leader you will play an important role in supporting our ability to maintain the high standards of care provision we strive to deliver.